Manage the delivery of teleradiology services to VetMed Group’s existing clients. Delivery of services happens 24/7 and 365 days per year. Utilized KPIs to efficiently monitor customers' contracts and usage data, ensuring any customer-related issues were addressed immediately and customer goals were met.Developed instructional materials and provided training sessions to maximize customer adoption of new products. Established and implemented processes designed to build and maintain customer relationships, as well as improve customer service. Responsible for maintaining VetMed Group’s quality control plan and working with VetMed Group’s clients and the tele-radiologists to ensure quality standards are met.Managing the needs of the client, and strengthening the relationship.Work with the teleradiologists to find substitutes for gaps in coverage, vacations, last-minute emergencies, and other unforeseen scheduling issues. Act as liaison between the teleradiologists, the Technologists, and the hospital staff regarding turnaround times (TATs), waiting periods, the status of the test, etc. Utilize appropriate computer systems to review teleradiology orders for accuracy and completeness. Use computer system information to make sure all orders are being read within contractual guidelines. Especially important to ensure all critical findings, such as strokes, are read within strict turnaround times. Responsible for maintaining VetMed Group’s quality control plan, and working with VetMed Group’s clients and the teleradiologists to ensure quality standards are met. Ensure proper billing is completed to the client in a timely fashion. Demonstrate VetMed Group’s commitment to Service Excellence by understanding the needs of patients, the VA medical centers, and telerad Doctors.

Oversee daily operation of radiology medical records department, electronic and paper records. Responsible for onsite and offsite storage of records. Ensures that HIPAA regulations are followed and maintained. Assume the responsibilities of the practice manager in her absence. Address the needs and concerns of patients and staff. Created policies and procedures for release of medical records. Expert in electronic medical records, specifically GE PACS and Centricity. Liaison for the practice with regards to IT issues. Knowledge of IDX and CROWN. Interview, hire and train new employees; evaluate employee’s performance, approve vacations and create employees work schedule. Identify improvements in the day-to-day functioning of the department. Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.