Kevin Rowlan Email & Phone Number

Broomfield, Colorado, United States

-Stood up & upgraded over 800 LogRhythm Cloud deployments in GCP-Led 2023 SOC2 audit for LRCloud and participated in 2022 SOC2 audit-Performed monthly security patching of cloud servers-Helped reduce COGS by performing server downsizing and bringing SecondLook as a Service to market-Proficient with Ansible, Terraform, Rundeck, Grafana, and.

Boulder, Colorado, United States

-Redeployment of HA+DR, DR, HA, & generic distributed SIEM environments-Backline/Escalations contact for high-level technical issues with LogRhythm deployments-Lead a team (pod) of Technical and Advanced Support engineers (Tiers 1 & 2)-Mentored and assisted Support Engineers daily, top assister Q4 2021-Performed case reviews and skill development planning.

Boulder, Colorado, United States

-Frontline to Escalation contact for technical issues within LogRhythm SIEM deployments-Performed case reviews and escalation requests for engineers within my team-Trained and mentored new LogRhythm SIEM Support Engineers-Provided post-sale Support for new customers, and assisted in standing up new SIEM environments-Built and rebuilt Elasticsearch.

Boulder, Colorado, United States

-Frontline customer contact for technical issues with LogRhythm deployments-Assisted customers with implementation and troubleshooting of XM, distributed environments, HA, DR, AIE, Web Console, Netmon, and various log source types-Delivered pre and post-sales support to the LogRhythm customer base

Englewood, CO

-Provided Support for clients sprawling a large area of Colorado and a small portion of southern Wyoming-Traveled to 16 different client sites to provide L2 and L3 Support for requests, working on tickets from home or the office when I was not onsite-Stood up and maintained Windows Server Failover Clustering of VMs managed in Hyper-V-Created and maintained.

Stevensville, Maryland

-Supported clients in and around Baltimore, Washington D.C. and the Eastern Shore of Maryland (DelMarVa)-Provided L2 and L3 support while training new L1 employees-Quickly learned the ins and outs of a massive assortment of systems including Office 365, Hybrid ACtive Directory & Exchange, VoIP configurations + installations-Managed an internal project.

Columbia, Maryland

-Supported medical system personnel attempting to use common Healthcare applications: Epic, Cerner, Meditech, et.al.-Lead Support Technician at the Epic Command Center, where we performed a migration of over 80,000 UMMS employees to a new Epic EMR System-Gained experience working within the bounds of HIPAA-Provided backup to Tier 1 personnel if their queue.

Fort Collins, Colorado Area

-During the hours of 7pm to 6am, I was the initial contact point for all client requests and device alerts-Responsibilities included troubleshooting these issues via phone and remote management software (N-Able)-Checking on and remediating alerts included creating and working tickets on devices that ranged from Cisco routers, switches, and firewalls to.

Fort Collins, Colorado Area

-Assisted customers with various hardware and software related problems of their TiVo device via phone-Recorded and processed bug reports to be sent to Tier 3-Accurately logged, reported, and managed customer information and project progress

Rapid City, South Dakota Area

-Directed customers via phone and internet to blueprints, wiring diagrams and repair information for General Electric appliances-Assisted as much as possible with repairs via phone and scheduled technicians if the need arose-In a few extreme circumstances, was able to navigate GE Parts program (which is a DOS-style interface) to locate the contact.

Kent Island, MD

-Managed the front office of a small home office repair shop-Repaired customers home machines-Installed and configured security software and operating systems for end users-Provided some education and troubleshooting advice via phone. -Performed in-home installation of computers, TVs and other various home entertainment equipment for clients