Kevin Rowlan Email & Phone Number

Broomfield, Colorado, United States

-Stood up & upgraded over 800 LogRhythm Cloud deployments in GCP-Led 2023 SOC2 audit for LRCloud and participated in 2022 SOC2 audit-Performed monthly security patching of cloud servers-Helped reduce COGS by performing server downsizing and bringing SecondLook as a Service to market-Proficient with Ansible, Terraform, Rundeck, Grafana, and ElasticSearch-Most heavily involved with Ansible development and testing-Familiar with compliance standards like SOC2, SOX, HIPAA-Remediated vulnerabilities using tools such as Tenable Nessus, and ClamAV-Redeployment of DR, HA, and darksite distributed on-prem SIEM environments-Created and improved more than 20 Knowledge Base articles-Mentored and assisted Support Engineers daily, top assister Q4 2021-While working as Senior Support, lead a team of engineers daily

Boulder, Colorado, United States

-Redeployment of HA+DR, DR, HA, & generic distributed SIEM environments-Backline/Escalations contact for high-level technical issues with LogRhythm deployments-Lead a team (pod) of Technical and Advanced Support engineers (Tiers 1 & 2)-Mentored and assisted Support Engineers daily, top assister Q4 2021-Performed case reviews and skill development planning within my team-Gained additional experience with troubleshooting and redeploying MS SQL High Availability (DR) and SIOS LifeKeeper (HA) LogRhythm deployments, many of which are government darksites with no phone or screenshare capability

Boulder, Colorado, United States

-Frontline to Escalation contact for technical issues within LogRhythm SIEM deployments-Performed case reviews and escalation requests for engineers within my team-Trained and mentored new LogRhythm SIEM Support Engineers-Provided post-sale Support for new customers, and assisted in standing up new SIEM environments-Built and rebuilt Elasticsearch databases hosted on CentOS hosts along with LogRhythm's version of ElasticSearch designed to work on a Windows Server host

Boulder, Colorado, United States

-Frontline customer contact for technical issues with LogRhythm deployments-Assisted customers with implementation and troubleshooting of XM, distributed environments, HA, DR, AIE, Web Console, Netmon, and various log source types-Delivered pre and post-sales support to the LogRhythm customer base

Englewood, Co

-Provided Support for clients sprawling a large area of Colorado and a small portion of southern Wyoming-Traveled to 16 different client sites to provide L2 and L3 Support for requests, working on tickets from home or the office when I was not onsite-Stood up and maintained Windows Server Failover Clustering of VMs managed in Hyper-V-Created and maintained clustered file servers for a client with multiple offices in AZ and CO-Responsibilities included new deployments of servers (Windows Server 2016), network equipment (Fortigate) and endpoint workstations (usually Dell, sometimes HP)-Performed break/fix and upgrades of existing hardware and software via remote console-Assisted with L1 issues when Helpdesk (L1) had a large backlog of tickets

Stevensville, Maryland

-Supported clients in and around Baltimore, Washington D.C. and the Eastern Shore of Maryland (DelMarVa)-Provided L2 and L3 support while training new L1 employees-Quickly learned the ins and outs of a massive assortment of systems including Office 365, Hybrid ACtive Directory & Exchange, VoIP configurations + installations-Managed an internal project where we consolidated three hardware servers to a single VMWare Server host-Windows Server 2016 setup and new network deployments-Project lead and coordinator on new installations and customer on-boardings-Traveled in a company vehicle to customer sites for troubleshooting purposes and deployments of new servers, network equipment and endpoint workstations

Columbia, Maryland

-Supported medical system personnel attempting to use common Healthcare applications: Epic, Cerner, Meditech, et.al.-Lead Support Technician at the Epic Command Center, where we performed a migration of over 80,000 UMMS employees to a new Epic EMR System-Gained experience working within the bounds of HIPAA-Provided backup to Tier 1 personnel if their queue was overwhelmed with password resets, basic troubleshooting, and other routine in-bound calls

Fort Collins, Colorado Area

-During the hours of 7pm to 6am, I was the initial contact point for all client requests and device alerts-Responsibilities included troubleshooting these issues via phone and remote management software (N-Able)-Checking on and remediating alerts included creating and working tickets on devices that ranged from Cisco routers, switches, and firewalls to Microsoft Exchange, Active Directory and SQL servers. As well as various NESSUS and simcollector devices-Gained experience with administration of various Cisco and Windows devices that were in production environments and created my own in test environments-Managed remote automated and manual software rollout projects during this time

Fort Collins, Colorado Area

-Assisted customers with various hardware and software related problems of their TiVo device via phone-Recorded and processed bug reports to be sent to Tier 3-Accurately logged, reported, and managed customer information and project progress

Rapid City, South Dakota Area

-Directed customers via phone and internet to blueprints, wiring diagrams and repair information for General Electric appliances-Assisted as much as possible with repairs via phone and scheduled technicians if the need arose-In a few extreme circumstances, was able to navigate GE Parts program (which is a DOS-style interface) to locate the contact information for a Chinese manufacturer of an out-of-production part for several vendors

Kent Island, Md

-Managed the front office of a small home office repair shop-Repaired customers home machines-Installed and configured security software and operating systems for end users-Provided some education and troubleshooting advice via phone. -Performed in-home installation of computers, TVs and other various home entertainment equipment for clients