Kevin Watson Email & Phone Number

Plano, Tx

- Data Visualization Expert: Design and develop high-impact KPI visualizations and dashboards for Network Operations using Power BI and Tableau, transforming complex data into clear, actionable insights that drive strategic decision-making.- Solution Development Lead: Oversee cradle-to-grave solution development for focused customer support, managing projects from initial design through implementation and ongoing support to ensure tailored solutions meet customer needs and provide lasting value.- Strategic Reporting Specialist: Create and maintain comprehensive reporting systems and performance metrics, enabling data-driven insights and enhancing operational efficiency across various functions.- Technical Proficiency: Utilize advanced skills in Power BI, Tableau, SQL, and Snowflake to support robust data analytics and database management, driving advanced reporting and analytics capabilities.- Process Improvement and Automation Champion: Implement and refine internal workload tracking, automation, and process improvements using enterprise tools, optimizing workflows and driving efficiency across teams.- Project Management Leader: Apply well-rounded project management skills to sustain customer growth and retention, effectively leading diverse projects and managing key customer relationships.- Customer-Centric Focus: Address key areas including Network Operations, Finance, HRMS, Environmental Health and Safety, Field Operations, Vendor Relations, and Project Management, providing comprehensive support aligned with customer needs.

Plano, Texas, United States

- Developed and Implemented Reporting Solutions: Identified a critical gap in reporting capabilities and created innovative solutions to screen-scrap data and integrate it into Excel-based reports. Successfully published and web-enabled these reports using SharePoint, leading to enhanced visibility and data-driven decision-making.- Enhanced Data Visibility: Leveraged technical expertise to develop automated reports that provided actionable insights for project management and operational governance. This initiative improved the tracking and presentation of key performance indicators (KPIs) and earned recognition for excellence.- Cross-Functional Collaboration: Worked closely with the Sprint Managed Services organization to support demand projects and operational governance. Fostered strong relationships with stakeholders to ensure alignment and effective project execution.

Plano, Texas, United States

- Managed Large-Scale DSL Projects: Oversaw the installation of DSLAM units nationwide, coordinating with contractors and ensuring successful provisioning of DSL services to customers. Efficiently managed both internal resources and external partnerships, including working with Covad to enhance network capacity and customer coverage.- Led IT Planning and Analysis Initiatives: Directed projects related to IVR and Ascend Call Centers, as well as implementations of SuccessFactors, Ceridian, Netcool, SQL, and Oracle systems. Ensured seamless integration and effective utilization of these systems to support organizational needs.- Streamlined Project Management Processes: Applied strong project management skills to drive efficiency and deliver results across multiple technology and infrastructure projects. Enhanced operational processes and supported strategic objectives through meticulous planning and execution.