Keyur A. Email & Phone Number

Denver, Co, Us

Ipswich, England, United Kingdom

Collaborated with internal teams to comprehensively understand customers' telephony and network environments. Designed solutions for unique requirements identified during the scoping process. Assisted in delivering proposed solutions, configuring Session Border Controllers (SBCs), media gateways, and other technologies, both cloud and on-premise.Defined and tested product prototypes using internal tools, Asterisk servers, and Wireshark to ensure solutions met all requirements. Worked with the Senior VoIP Architect to integrate customers' infrastructure with PCI Pal’s VoIP Core, covering telephony, network, and application components. Provided 3rd line helpdesk support for escalated tickets.Built and maintained expert knowledge of PCI Pal’s products, services, and deployment methodology. Stayed current with the latest PCI Compliance and Telecoms marketplace developments through ongoing training. Created internal technical and process documentation to facilitate knowledge sharing within the team. Maintained continuous personal and technical development in coordination with your manager.

Thornton, Co

I led the integration efforts of Avaya Products with 3rd Party Products, defining architectures and documenting integration approaches. Authored configuration documents published on avaya.com, addressing various partners and service providers. Responded promptly to technical issues, collaborating with internal/external teams and training colleagues on Avaya APIs. Independently managed troubleshooting and upgraded lab network equipment, including Avaya Products like SBCE, Aura® Communication Manager, and more. Worked across diverse industries such as public safety, healthcare, and contact centers.

Longmont, Co

I led the creation of 1000+ automated call scenarios using Hammer Tools, SIPp, and Shell scripting, resulting in a 45% reduction in system test cycle time. Successfully delivered 7 releases and 14 patches for the next-generation 911 System, enhancing its robustness. Managed deployment and installation of internal and external applications in a complex lab environment, conducting integration tests with various products and services. Led a small overseas team in testing processes and product management. Provided mentorship and guidance to colleagues on technical approaches, best practices, and lessons learned. Played a key role in creating, reviewing, updating, and estimating software and change requests. Wrote and reviewed release notes and test results. Responded promptly to escalated problems with a sense of urgency. Installed third-party middleware like BEA Weblogic Server, BEA Weblogic SIP Server, and JBoss Mobicents. Utilized packet capture tools such as Wireshark and Hammer HCA for troubleshooting audio and signaling issues.

Broomfield, Co

Led all aspects of the testing process, including test plan development, execution, and review with customers, ensuring seamless interoperability between customer equipment and solutions with the Level 3 network. Specialized in understanding complex soft switch platforms, applications, and call flows associated with SIP and SS7 protocols. Collaborated closely with internal teams (Architecture, Engineering, Product Development, Sales, and Operations) and external vendors to identify defects, explain testing-related issues, and assist in their resolution.Studied test plans for vendor/customer requirements, adjusted test cases accordingly, and provisioned customers/vendors on Level 3 proxies for Interop Testing. Verified SIP call flows against Level 3’s requirements and SIP-related RFCs, corroborating SS7/IPDC/SIP signaling for diverse test cases. Executed test cases using iNET to generate scenarios like International, LNP, and COT calls, updating route tables and server profiles on Level 3’s proxies for various call scenarios.Conducted Interoperability Testing globally with major customers/vendors such as Sprint, Earthlink, Verizon, Covad, Broadsoft, Nextone, etc. Managed internal applications and tools, actively participated in team activities for process definition and improvement, and played a crucial role in creating and communicating schedules. Provided value through effective documentation management, ensuring detailed tracking and reporting of project progress, issues, and risks.

Edison, Nj

Managed real-time call volume monitoring and coordinated resources to meet quality goals. Conducted intraday call volume monitoring, load balancing, and traffic management. Collaborated with contact center managers and supervisors to redirect resources for effective call/ticket management. Oversaw call routing, announcement tracking, and all other aspects of the call flow. Organized and implemented menu tree changes within the Avaya IVR system.Compiled and analyzed data, assessed performance, identified improvement recommendations, and prepared both internal and external reports. Played a key role in ensuring efficient and responsive operations within the contact center environment.

Edison, Nj

Offered installation assistance to customers for LAN/WAN management, addressing complex issues related to residential VoIP gateways. Managed trouble resolution in targeted areas of the VoIP network, handling both internal and external issues. Conducted testing of new VoIP Gateways and firmware before their release, ensuring product quality and reliability.