Keyur A. Email & Phone Number

Denver, CO, US

Ipswich, England, United Kingdom

Collaborated with internal teams to comprehensively understand customers' telephony and network environments. Designed solutions for unique requirements identified during the scoping process. Assisted in delivering proposed solutions, configuring Session Border Controllers (SBCs), media gateways, and other technologies, both cloud and on-premise.Defined.

Thornton, CO

I led the integration efforts of Avaya Products with 3rd Party Products, defining architectures and documenting integration approaches. Authored configuration documents published on avaya.com, addressing various partners and service providers. Responded promptly to technical issues, collaborating with internal/external teams and training colleagues on.

Longmont, CO

I led the creation of 1000+ automated call scenarios using Hammer Tools, SIPp, and Shell scripting, resulting in a 45% reduction in system test cycle time. Successfully delivered 7 releases and 14 patches for the next-generation 911 System, enhancing its robustness. Managed deployment and installation of internal and external applications in a complex lab.

Broomfield, CO

Led all aspects of the testing process, including test plan development, execution, and review with customers, ensuring seamless interoperability between customer equipment and solutions with the Level 3 network. Specialized in understanding complex soft switch platforms, applications, and call flows associated with SIP and SS7 protocols. Collaborated.

Edison, NJ

Managed real-time call volume monitoring and coordinated resources to meet quality goals. Conducted intraday call volume monitoring, load balancing, and traffic management. Collaborated with contact center managers and supervisors to redirect resources for effective call/ticket management. Oversaw call routing, announcement tracking, and all other aspects.

Edison, NJ

Offered installation assistance to customers for LAN/WAN management, addressing complex issues related to residential VoIP gateways. Managed trouble resolution in targeted areas of the VoIP network, handling both internal and external issues. Conducted testing of new VoIP Gateways and firmware before their release, ensuring product quality and reliability.