 Evaluate, assess and participate in designing the internal control structure and risk management techniques. Conduct special investigations/consulting as requested or deemed necessary and make recommendation to improve operating controls procedures, policies, processes. Monitor and gives recommendations and suggestion on the applied risk assessment tool to enhance the accuracy of the risk identification process of whole company. Participate in preparing, setting and executing the internal audit plan to be submitted to the CEO and the audit committee of the board. Perform the audit field work and all the activities that facilitate achieving targets by testing, sampling, analyzing, measuring techniques, discussion with the departments, personnel to ensure compliance with the company policies, procedures, guidance, laws, regulations and contractual agreements. Managing the creation and issuance of both draft and final internal audit report. Ensure accuracy and clarity of both internal audit findings and the management responses. Follow up with the departments for the reviews undertaken by the internal audit findings and make sure that all items are resolved or under progress within targeted schedule. Assist and coordinate with the external auditors as appropriate.

 Evaluates, assess and participate in designing the company internal control structure and risk management techniques. Conducts special investigations as requested or deemed necessary, and makes recommendations to improve operating controls, procedures, policies, processes, information systems and financial systems. Suggests and participates in designing the applied risk assessment tool to enhance the accuracy of the risk identification process of whole company. Assists in developing the audit plan to be submitted to the CEO & the Audit Committee of the Board. Coordinates the field work activities related to each audit, including discussion with the departments’ personnel and performing tests of compliance with the company policies, guidelines, processes, procedures, laws, regulations and contractual agreements. Coach staff throughout the audit/review with the view to ensure conformity with targeted audit plan and scope. Monitor progress made towards implementation of the plans to ensure their timely implementation. Participates in managing the creation and issuing of both draft and final internal audit report. Ensures the accuracy and clarity of both internal audit findings and the management responses. Follows up with departments for reviews undertaken by Internal Audit findings and make sure that all items are resolved or under progress within targeted schedule. Assists staff auditors in gaining control and audit skills as well as validating work performed meets or exceeds audit standards and objectives. Schedule regular meetings with internal control manager/ management to communicate audit findings and explores suitable solutions to any data error, unaccountable transactions, faulty or inefficient processes. Suggests & initiates ideas to enhance and support the company’s anti-fraud programs. Assists and coordinates with the external auditors as appropriate.

 Interact with different departments and functions on matters of policies, procedures, processes and applied by laws. Conduct special investigations, tasks and on the spot inspections as requested or deemed necessary. Serve as a consultant to other departments when questions pertaining internal control, corporate governance and risk management issues. Participate in maintaining and performing risk assessment process identification by using the approved risk assessment model. Ensure work papers are adequately documented and audit evidence is sufficient, and ensure the accuracy and clarity of audit documentation. Participate in preparing, setting and executing the internal audit plan. Perform the audit field work and all the activities that facilitate achieving targets by testing, sampling, analyzing and measuring techniques.  Assist in setting and issuing both the draft and final audit report within the company’s approved templates and structure. Follow up with all business owners about pending issues & action planes with the agree due dates. Maintain an organized clear filing plan for all data, records, information, audit reports and follow up reviews reports for documentation to support the audit frame work business need.

 Analyze actual costs and prepare periodic report comparing standard costs to actual costs. Analyze data obtained and records results. Analyze changes in operation, to determine effects on costs. Record cost information for use in controlling expenditures. Analyze audits of costs and prepare reports. Compile cost information to be used in operating budget preparation. Make estimates of new and proposed product or service costs. Recommend cost efficiencies in new product layouts. Provide management with reports specifying and comparing factors affecting prices and profitability of products or services. Develop and install cost accounting system. Maintain the filling plan for accurate records keeping of the department.

Pursue and implement innovative approaches to data collection, analysis, interpretation and presentation through a mastery of techniques and business intelligence tools that range from simple queries to various forms of multidimensional analysis in order to support planning and decision making at all levels of the organization and assist in managing data as a corporate strategic resource. Understand the business information needs and then navigate those needs to the appropriate data. Work with different departments and teams to identify and collect data needed. Work with datacenter team to optimize the data ware house design and architecture. Periodical performance reporting (hourly/ daily / quarterly and annually) on different levels(Individual/Teams/Client/Departments/Contact Center). Providing analysis and solutions to all levels of Xceed. Flag areas of improvement. Create Decision Support Systems with DSS tools provided by vendors or in-house. Prepare the Department quality managemet process to be ready for the ISO Certificate.

 Contributing to planning the Xceed resources, forecasting future call volumes and trends, ensuring all accounts are resourced to be able to meet customer/client requirements. Analyzing current trends in performance, reporting all critical KPIs, providing insight, highlighting issues or potential issues internally or to clients, and providing support to senior management to enhance decision making process. Influencing and managing Xceed direction in balancing cost vs. service, and balancing employee vs. customer vs. company needs to achieve results for all parties.

 Effectively interprets the needs of the customers, maintain and enhance standards of quality for the service offered. Shows a broad knowledge of products and services and their competitive advantages. Helping people decide what types of products or services would best suit their needs. Build a customer relationship / partnership, which add value to the customer, leading to a long-term profitable relationship.

 Handle customers’ inquiries on the telephone providing the right and full information according to the Call Center guidelines. Resolve customers’ complains and problems, within boundaries of authority, distribute issues for further escalation to appropriate persons/teams. Take customers’ orders and create opportunities for up-selling and cross-selling (where applicable). Investigate and resolve customers’ inquiries concerning services, billing, ….etc. Enter coding and tracking information completely and accurately on relevant systems.

 Promote and Sell the companys’ products.