- Customer Experience Strategy: Developed and implemented customer experience strategies across multiple touchpoints, including digital, retail, and customer care channels, successfully driving a 20% improvement in customer satisfaction and a 15% increase in customer retention.- Cross-Functional Collaboration: Partnered with marketing, communication, and product teams to create and refine customer-facing communications, including SMS and email campaigns. This collaboration resulted in a 10%… Show more - Customer Experience Strategy: Developed and implemented customer experience strategies across multiple touchpoints, including digital, retail, and customer care channels, successfully driving a 20% improvement in customer satisfaction and a 15% increase in customer retention.- Cross-Functional Collaboration: Partnered with marketing, communication, and product teams to create and refine customer-facing communications, including SMS and email campaigns. This collaboration resulted in a 10% boost in customer engagement and a 12% reduction in customer churn.- Mystery Shopper Program: Established and managed the mystery shopper program to evaluate service quality across various customer interaction points, leading to the identification and closure of service gaps, and improving compliance by 25%.- Training & Development: Designed and conducted comprehensive training sessions for branch customer service representatives and tellers on new HR policies, soft skills, and customer-facing etiquette. This initiative led to a 30% improvement in service quality and consistency across branches.- Customer Feedback Integration: Implemented systems to measure and analyze customer feedback, utilizing insights to drive continuous improvements in service delivery, leading to a 15% increase in positive feedback and a 20% reduction in complaints. Show less

- Engage with clients to uncover their needs then propose the right solutions; advising, selling or even setting up new devices. - Curating personalized solutions; not only creating new owners, but also helping the Clients to experience All of Apple; Apple Trade-in, Apple in Business, Today at Apple and Apple Services.- Embracing whole store mindset; whether maintaining visual merchandising or assisting the team.- Staying up to date with the latest Apple products and service to… Show more - Engage with clients to uncover their needs then propose the right solutions; advising, selling or even setting up new devices. - Curating personalized solutions; not only creating new owners, but also helping the Clients to experience All of Apple; Apple Trade-in, Apple in Business, Today at Apple and Apple Services.- Embracing whole store mindset; whether maintaining visual merchandising or assisting the team.- Staying up to date with the latest Apple products and service to enrich the customer experience. - Achieving Apple expectations across performance, customer satisfactions and teamwork - Make outbound calls to business owners to enrich their understanding of a new and innovative tech solution for the Business’s in apple products - Present the idea and how it works, explaining the benefits and navigating the system, dashboards, and generated reports. - Monitor competitors’ products and services to develop a good selling strategy which fits the market. - Ask probing questions to understand the clients' needs and pain points in order to find the perfect solution. - Conduct after-sales surveys to ensure the clients satisfaction and to get their feedback. - Maintain a good relationship with the affiliates to get a healthy number of leads. - Customer onboarding, ongoing support & strategy consulting - Providing both technical and account management support - Maintaining strong relationships with client's and their SPOC Show less

- Oversee and manage client social media accounts, working with a social media team to prepare and execute content, articles, and design posts and galleries for online marketing initiatives.- Collaborate with clients (including companies and hotels) to develop and implement tailored marketing strategies that align with their core business, services, and products.- Develop comprehensive social media plans, determine marketing messages, and identify the most effective marketing mix to… Show more - Oversee and manage client social media accounts, working with a social media team to prepare and execute content, articles, and design posts and galleries for online marketing initiatives.- Collaborate with clients (including companies and hotels) to develop and implement tailored marketing strategies that align with their core business, services, and products.- Develop comprehensive social media plans, determine marketing messages, and identify the most effective marketing mix to achieve communication goals.- Execute and monitor marketing strategies according to the plan, making adjustments as needed to ensure optimal client results and satisfaction.- Conduct industry and market research to uncover growth opportunities for clients.- Provide guidance on branding, positioning, and marketing implementation to enhance client strategies.- Proactively propose ideas to expand service offerings and improve the firm's market positioning. Show less