Khalid Farouk Email & Phone Number

Fleet Service Manager ( Dec 2015 )United Company of Pharmacists . UCP ( H.O ) GroupDuties & Responsibilities : • Responsible for all aspects of day to day people management within the team including coaching, mentoring, change management, training, recruitment, performance management, absence, and discipline. • Work Allocation – Plan and organize the maintenance of all company vehicles, ensuring that service and inspection intervals are adhered to. • Organize the team so that all repairs are carried out to the highest standards and regular inspections are made of the teams overall workmanship and care including addressing any training needs. • Create and maintain a good working relationship with the Traffic Office and wider Management team so that the needs of our customers can be met at all times and the vehicles can be fully utilized on profitable work for the company. • Deal with all aspects of the company’s obligations to the Department of Transport including vehicle annual tests, record keeping and fleet inspections. • Ensure that the teams adhere to the Health and Safety at Work Act and that any other employees entering the workshop conform to that legislation. • Budget management of all items involved in the running of the workshop including staffing cost. •Maximized efficiencies across all areas • Maintain the stock system and ensure that any ordered parts are the best value for money available at the time they are needed. Stock levels are not above the pre-agreed limits. • Manage and maintain a balanced team to cover the workload and ensure that you have adequate breakdown cover at all times outside the working day. • To make sure that Drivers’ Defect notices are dealt with correctly and all completed defect notes are stored properly.

● Supervise and manage department..● Control performance of department. (Daily operating control, efficiency and productivity control, warranty report, telephone survey )● Select and train key personnel.● Evaluate performance of employees, based on job descriptions and Departmental objectives● Handle difficult customer complaints.● Determine the need for new tools and equipment and arrange the Purchase of such materials● Disseminate technical information referring to Technical Service Bulletin● Attend training that the distributor provides for service manager, such as New Model Service Training.

Supervise and manage department.Establish financial and operational objective, and prepare monthly forecasts.Control performance of department.(Daily operating control, efficiency and productivity control , warranty report , telephone survey) .Establish job descriptions and keep up to – date.Select and train key personnel.Evaluate performance of employees, based on job descriptions and departmental objectives.Outline training programs for service dep, and coordinate in dealership technical training, such as product knowledge courses for sales department.Handle difficult customer complains.Determine the needs for new tools and equipment and arrange the purchase of such materials.

Organize the workshops in terms Of Work Flow.Manage the Productive Workers Including Service Advisors.Put Together A Quality Control Department.Make Management Reports.Assist After Sales Manager In Delegation Of Functions.Coordinate with Customer Satisfaction Department and Put in place.Coordinate With Parts Manager.Cleanliness Of Workshops, idle Capacity, Workers Conduct.

My responsibilities Included:Responsible For All Type Of Repairs, Daignoses, As Well As Implementing Preventive Maintenance Program.Monitoring Operational Cost Against Planned Figures. Assuring That Jop Cycle Are Completed As Per The Predefined Quality Control Measures.Constantly Focusing On Customer Feed Back In Order To Improve Service Level.Coordinating With All Workshops And Confirming Necessary Jobs Done Accordingly And Parts Changed As Required.

Responsible For Guiding And Supervising 45 Staff In The Repair Of All Light Vehicles, Heavy Duty, Generators, Compressors, Irrigation Machines, Fork Lifts, Shovels Etc, Using Up To Date Management Techniques.Work Planning And Cost Control, Technical Tests And Performance, Workshop Equipment And Materials.Prepared The Program To Improve The Level Of The Technician By Logical Thinking And Diagnosis Of The Problem By Using Trouble Shooting Chart. Introduced And Established Basic Quality Control Procedures.

Prepared Preventative Maintenance Program, Implementation and Follow UpAs Per Up-To-Date Technology.Responsible For Maintenance & Repair of 3000 Light Vehicle and Heavy Trucks.Supervised 110 Staff And 6 Foremen Reported To Me.

Responsible for the repair of light and heavy vehicles including engine, gear box, differential over hauling for diesel and gasoline vehicles.

Quick repair and maintenance of all types of vehicles.