Iliyas Khan Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Providing technical support to enterprise clients for Citrix products like CEM, ShareFile, RightSignature, and Podio.Assisting users in setting up Single Sign-On (SSO) using different IDPs like Okta, Azure AD, ADFS, etc.Resolving technical issues faced by users in setting up storage zone controllers.Migrating data from cloud to on-premise and vice versa.

Pune, Maharashtra, India

Monitoring network alarms, recognizing issue and providingfirst level resolution.Troubleshooting Juniper as well as Cisco devices using puttytool.Installing and configuring new network devices as per companystandards. Co-ordinating with ISPs, technician and service desk to ensuresmooth functioning of network. Making sure devices are up to date with specific firmware andare compliant within security policies. Troubleshooting Access Points to maintain wireless connectivityin the premises. Working with Technicians, finding problems and making surephysical connections are upto the standards. Resetting network devices remotely, figuring out faulty devicesand escalating issues in regards to escalating matrix. Enabling and disabling networking protocols on the devices for seamless connectivity. Following ITIL processes to manage life cycle of an incident.