Moiz Khan Email & Phone Number

Dubai, Ae

Bengaluru Area, India

Solution Engineering role involving Onboarding and Training of clients. Defining monitoring strategies, implementation and reporting. Define KPI's, SLO/SLI and SLA.

Bengaluru Area, India

Participate in on-boarding process and help client(s) get started while following best practices for effective performance monitoring.Educate client about product features and capabilities during the on-boarding process and the retention cycle.Identify client usage/adoption gaps as opportunities to educate the client and assist in the up-sell process alongside Sales & Client Success.Build client relationships by assisting with client account administration, review and education, as dictated by post-sale client process.Contribute actively to knowledge base, blog and other product related documentation.Travel to build relationships, and educate, as needed.Research, analyze, and resolve customer issues and questions.Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.Collaborate with engineering in identifying product defects, designing solutions, and testing.Work closely with product management in identifying customer needs and requirements, and validate future feature designs.Work Closely with Technical Support Team and Customer Success Management Team to ensure that client has his concerns addressed.Train new team members.

Bengaluru Area, India

Served as a subject-matter expert on Kaseya products and drive pre & post sales activities like online demos, webinars, on-boarding calls and customer follow-ups.Be the voice of the customer and interact with various internal stakeholders to resolve prospect questions/problems. Addressing & researching for a broad range of technical queriesSales enablement & training new sales repsLiaisoning with product management on product enhancementsOn-boarding new customers. Completing initial set up and hand holding.

Bengaluru Area, India

Account Management of the clients under my portfolioDevelopment and implementation of email and affiliate marketing strategy.On-boarding new clientsPlanning, strategizing & implementing email marketing program from brief to broadcast.Product demo and assisting prospects with POC.

Bangalore

Kenscio Digital Marketing Pvt Ltd.Leader in Email Marketing, Social Media Marketing and Cross-Channel Marketing Solutions and Services in IndiaAccount Management of the clients under my portfolio.Developing email marketing plans for clients.Assisting the Sales Team for POC.Providing technical support & training during trial evaluationsDelivering technical and functional product demonstrations

Hyderabad Area, India

Work closely with the Product Management team to draft email campaigns detailing the product offering and value proposition.Conduct training sessions for new accounts. (Attendance range 1-100).Work closely with the in-house application development and quality teams.On-boarding of new users, including initial customization of the application within the customer's native CRM environment.Provide input to the Customer Success Management team.Rendering support to the Customer Success/Account Management Teams with any technical objection.Set up Product Support process including documentation of processes, preparing a knowledge bank.

Job Responsibilities:Handling Technical support calls for Dell Computers and Printers.Providing software and hardware support.Sending the EOD report.Mentoring of new agentsSelling products that improves customer's product quality and services. Additional Responsibilities Included:Maintaining the CE, XPR and TS Data of the Team.Ensure that the cases are uploaded onto the TEO Portal.Cent percent compliance is met for the monthly KCs.Case scrubbing.Supporting the team for technical issues. Job Description:Handling Tech. Support call for assisting Dell Customers for getting their hardware and software issues resolved, which includes either getting the issues resolved over phone or sending a technician to replace the part of the computer.Mentoring of the new agents so that they resolve customer issues on time and systematically so that Average Handling Time (AHT) is under control. Training the new agents to improve their skill set.Scrubbing cases to find out the misses and ensuring that they are dealt effectively.Ensuring that the dispatches are created and processed on time.Following up with the customers for resolution check and if the resolution is not provided, then ensuring that customer issue is fixed to get a better Customer ExperienceTaking heat checks. Ensuring that the sales target for the day is met.

Job Responsibilities:Selling water resource engineering software in the US, European, Australian & Indian market. Taking active participation for Canadian and South African market.Helping the clients get the issues resolved regarding the software while being used in the project.Skills:Basic knowledge of the features of RiverCAD, StormNET & DAMBRK.Searching the web for potential clients.Making cold calls to get to the decision making team of the prospective clients.Training:Basic knowledge of Functioning & Technical terms of StormNET & RiverCADHigh end client approachAchievements & Honor:Revenue increases more than 500%.Penetrated the US market along with the European and Australian market.

Job Responsibilities:Providing Tech. Support to clients for software and hardware issues. Keeping an eye on the Avaya System to ensure the proper functioning of the team.Mentoring of new agents and ensuring that they get certified as soon as possible.

Post Graduate Diploma In Marketing Management, Sales, Distribution, And Marketing Operations, General

B.Com, Commerce

Education record