- Deliver high Guest satisfaction whilst catering to the sporting good needs of all Athletes- Train and develop associates to enhance our Guest's shopping experience - Showcase to the needs of our local Athlete, through constant adaptation of current trends - Consecutive years of 15%+ departmental sales growth- #1 rated store in the Central Florida district- Top 10 rated district company-wide

Directed all stock activities: deliveries, shrink, vendor control, inventory presentation, and training.Governed daily store operations including sales, Guest recovery/satisfaction, employee training, and cash handling/audits for a Disney Deluxe 4 Diamond AAA rated resort. Guest satisfaction is our primary goal and we were the benchmark for Guest service ratings 20 out of 23 months I was in the area for all Disney Deluxe resorts! We were the test location for MyMagic+ (a new technological enhancement which is now fully initiated at all Disney theme parks and resorts) and became the blueprint on how merchandise stores across property would implement/improve upon our successes. Top 10 rated US Family Hotel: Travel and LeisureTop 10 rated US Family Hotel: Travel Channel

I oversaw 7 shopping locations, including the only permanently themed shop for the "Star Wars Weekends" event. The focus was to cater and prepare during the week, running our daily operations, for the event weekends. During the Star Wars event, we achieved over $1 million in event merchandise sales alone over 4 weeks (12 days of actual event operations) on top of our standard business days (25K average).