• Review project scope, implementation strategies, and resource allocation while analysing project risks and budgets.• Assist the PM/SDM team in preparing project briefs, organising milestones, and creating deliverable-based task lists using project management tools.• Provide administrative support by updating the CRM system with milestone /task completion status and billing information for a smooth transition.• Manage quite a big portfolio of jobs/work requests and small projects.• Communicate with clients to clarify project expectations/scope, timeline, and gather additional information required for successful project delivery.• Analyse, plan, organise, schedule, and implement job/project deliverables to ensure timely and budget-compliant outcomes.• Facilitate project resource allocation and coordinate with professional services and OPS teams utilising stakeholder engagement tools and methodologies.• Apply a systematic, structured and consistent approach to project execution.• Track project deliverables using appropriate tools, continuously monitoring and reporting project progress to internal and external stakeholders.• Record project issues, outcomes, and relevant information in the CRM system, supporting the finance team in resolving "COGS" (Cost of Goods Sold) issues.• Coordinate weekly team meetings and present a status report on projects and forecasted revenue using Traction Tools.• Collaborate with the PM team and internal stakeholders in daily catchups.• Create and update stakeholder engagement process documents, PM tools, and templates as the business evolves.• Participate in "Rock Setting" and manage one Rock every 90 days to contribute to professional development opportunities.

Successfully delivered three e-commerce website projects within the specified time, cost and scope. These websites have developed with IaaS, PaaS, and SaaS infrastructure/resources in Linode, Heroku, and Shopify platforms.• Delivered three e-commerce website projects with IaaS, PaaS, and SaaS infrastructure in Linode, Heroku, and Shopify platforms.• Defined and documented project objectives, scope, milestones, and resource requirements.• Negotiated with internal and external stakeholders • Managed priorities and set timelines for deliverables.• Monitored and reported project progress to the project owner.• Controlled the project costs within the defined scope and time.• Coordinated customer and shop owner's feedback to redesign the website.

Projects involved with this role:- Engaged with various home improvement projects for commercial clients.Duties and responsibilities - • 100+ orders were despatched daily for installation personnel.• 100+ orders were analysed to ensure they were marked and checked.• 20+ overdue orders resolved daily basis and communicated delays or difficulties to the customer service team or escalated to the upper level.• 10+ returns are processed daily and coordinated internally to resolve issues.• 95% (average) job completion is achieved by resolving issues proactively.• Accommodated changes and reorganised priorities when needed.• Contributed to weekly product delivery meetings to analyse critical issues.• Input order updates into the internal systems and relevant databases.

• 50+ customers assisted daily basis within key business areas including layby, home entertainment, product returns, cosmetics and store entry.• 100+ customers assisted within the store to locate products and resolve issues.• Replenished stock across the store and removed damaged or old stock.• Participated in stock audits.• Training and coaching new team members.• 10+ promotional display setups on weekly basis.• Received inbound stock and operated manual pallet moving equipment.

Projects coordinated during this role:- Turnkey project for Health dept. and Triple play piloting with GP.Duties and responsibilities included: • Led a team of 6 staff to provide a range of ICT services to 200+ business clients.• Managed stakeholders to improve the service initiation experience.• 1000+ inbound enquiries and responses are monitored every week.• 100+ service requests are processed for internal stakeholders regularly.• 50+ services are initiated daily and arranged hand over following deadlines. • 50+ services and changes are recorded within internal systems and databases.• 250+ service data to identify trends for sales and delivery performance.• Analysed customer feedback to enhance their service experience.• Supported ongoing customer relationships by ensuring after-sales support.Fiber@Home Ltd. is the first licensee as an NTTN (Nationwide Telecommunication Transmission Network) operator in Bangladesh to build, develop, operate, and maintain a nationwide optical fibre-based Transmission Backbone and State-of-The Art FTTx networks using GPON technologies to enable a common connectivity platform for the country's ever-expanding Voice, Video and Data services. All the significant MSPs, ISPs, CATV operators, Tier-1 telcos and Mobile operators are taking advantage of this National transmission network to connect and provide services to their customers in all corners of the country.

Projects managed/coordinated during this role:Video integration for FTTx area, IGW & ICX’s inter-connection, Army exchange’s inter-connection, and billing software validation projects.My Job Responsibilities are included, but are not limited to, as below:• 15+ business client accounts handled, including tier-1 telecom operators.• US $1.6 million+ worth of revenue generated yearly from designated accounts.• Monitored the $3.5 million worth of sales pipeline and turned leads into sales. • 50+ inbound queries were handled, 20+ requests were processed regularly.• 15+ coordination and client meetings are attended every week.• Resolved billing issues by coordinating with internal and external stakeholders.• Analysed accounts and developed strategic plans to achieve growth. • Analysed local and national competition to remain competitive. • Worked with customers to identify their business needs and provide tailored telecommunications and IT solutions for immediate and future needs. • Generated reports for sales, retention, opportunity, and customer satisfaction.• Analysed sales performance and revised sales strategies to improve revenue. • Acted as the key escalation point for all customer enquiries and complaints.

Projects coordinated during this role:1) Long-Haul Network Expansion project and 2) Traffic monitoring project for TigerIT.Regular responsibilities, include-Oversee 15+ SMB accounts, including MSPs, ISPs, and CATV operators;Established client relationships by attending to their needs and queries on various service and solution issues;50+ queries answered daily for connectivity requests and other issues over phone and emails;Communicated new network coverage area reports with the clients.Followed up on client's issues with internal stakeholders;Handled complex situations and offered alternate solutions/proposals when required.Prepared and signed Service Level Agreement (SLA) with customers;Followed up with clients regularly to ensure the satisfaction of the products & services;Updated sales, revenues, visits, and business expense reports.

Projects involved with this role: - Coordinated onboarding of 14 CATV operators and service initiation for connecting over 400 links.Regular responsibilities, include-Oversee 14+ CATV operators and developed lists of prospective clients, assessed business needs, presented solutions, offered deals and negotiated within guidelines to close deals.Completed necessary paperwork and proposals, received sales orders and made an entry. Updated customers regarding the progress of their new connection requests.Communicated new network coverage area reports with the clients.Followed up on client's issues with internal stakeholders;Prepared and signed Service Level Agreement (SLA) with customers;Followed up with clients regularly to ensure the satisfaction of the products & services;Updated sales, revenues, visits, and business expense reports.