Kamrul Hasan Email & Phone Number

Sydney, New South Wales, Australia

• Review project scope, implementation strategies, and resource allocation while analysing project risks and budgets.
• Assist the PM/SDM team in preparing project briefs, organising milestones, and creating deliverable-based task lists using project management tools.
• Provide administrative support by updating the CRM system with milestone /task completion status and billing information for a smooth transition.
• Manage quite a big portfolio of jobs/work requests and small projects.
• Communicate with clients to clarify project expectations/scope, timeline, and gather additional information required for successful project delivery.
• Analyse, plan, organise, schedule, and implement job/project deliverables to ensure timely and budget-compliant outcomes.

Sydney, New South Wales, Australia

• Successfully delivered three e-commerce website projects within the specified time, cost and scope. These websites have developed with IaaS, PaaS, and SaaS infrastructure/resources in Linode, Heroku, and Shopify.
• Delivered three e-commerce website projects with IaaS, PaaS, and SaaS infrastructure in Linode, Heroku, and Shopify platforms.
• Defined and documented project objectives, scope, milestones, and resource requirements.
• Negotiated with internal and external stakeholders
• Managed priorities and set timelines for deliverables.
• Monitored and reported project progress to the project owner.

Sydney, New South Wales, Australia

• Projects involved with this role:- Engaged with various home improvement projects for commercial clients.Duties and responsibilities -
• 100+ orders were despatched daily for installation personnel.
• 100+ orders were analysed to ensure they were marked and checked.
• 20+ overdue orders resolved daily basis and communicated delays or difficulties to the customer service team or escalated to the upper level.
• 10+ returns are processed daily and coordinated internally to resolve issues.
• 95% (average) job completion is achieved by resolving issues proactively.

Adelaide, South Australia, Australia

• 50+ customers assisted daily basis within key business areas including layby, home entertainment, product returns, cosmetics and store entry.
• 100+ customers assisted within the store to locate products and resolve issues.
• Replenished stock across the store and removed damaged or old stock.
• Participated in stock audits.
• Training and coaching new team members.
• 10+ promotional display setups on weekly basis.

Dhaka, Bangladesh.

• Projects coordinated during this role:- Turnkey project for Health dept. and Triple play piloting with GP.Duties and responsibilities included:
• Led a team of 6 staff to provide a range of ICT services to 200+ business clients.
• Managed stakeholders to improve the service initiation experience.
• 1000+ inbound enquiries and responses are monitored every week.
• 100+ service requests are processed for internal stakeholders regularly.
• 50+ services are initiated daily and arranged hand over following deadlines.

Dhaka, Bangladesh

• Projects managed/coordinated during this role:Video integration for FTTx area, IGW & ICX’s inter-connection, Army exchange’s inter-connection, and billing software validation projects.My Job Responsibilities are.
• 15+ business client accounts handled, including tier-1 telecom operators.
• US $1.6 million+ worth of revenue generated yearly from designated accounts.
• Monitored the $3.5 million worth of sales pipeline and turned leads into sales.
• 50+ inbound queries were handled, 20+ requests were processed regularly.
• 15+ coordination and client meetings are attended every week.

Dhaka, Bangladesh

Projects coordinated during this role:1) Long-Haul Network Expansion project and 2) Traffic monitoring project for TigerIT.Regular responsibilities, include-Oversee 15+ SMB accounts, including MSPs, ISPs, and CATV operators;Established client relationships by attending to their needs and queries on various service and solution issues;50+ queries answered.

Dhaka, Bangladesh

Projects involved with this role: - Coordinated onboarding of 14 CATV operators and service initiation for connecting over 400 links.Regular responsibilities, include-Oversee 14+ CATV operators and developed lists of prospective clients, assessed business needs, presented solutions, offered deals and negotiated within guidelines to close deals.Completed.

Diploma In Information Technology (It), Information Technology, Passed (Hds In Internetworking, Virtualizations, Programming And Database)

Activities and Societies: Theories and ProjectsThe Diploma is a part of Bachelor in Information Technology by TAFE, NSW - Higher.

Cloud Bootcamp, Microsoft Azure, Graduated.

- Obtained Behavioural and Management skills - Gained skills require to be a high performer cloud practitioner. - Learned Linux essentials.

Graduation Certificate, Data Engineering, Partly Completed.

Partly completed for Applied Analytics and Data Visualisation. - Gathered basic understanding of Data Analysis - Completed analytical.

Statement Of Attainment, Programming With Python, Successful

Programming with Python.

Certificate 3, Information Technology, Competent

- Network support (Linux – CentOS), Operating System and Troubleshooting. - ICT client support and communication - Operating System and.

Bachelor Of Social Science (Bss), Sociology

Master Of Business Administration (Mba), Marketing, 3.31/4

- Major in Marketing. - Studied: Managerial Communication, Financial Accounting and Analysis, Managerial Accounting and Control, Financial.