• Undertaking planning for the implementation of computing policies and programs, ensuring the availability, reliability and scalability of storage services to address the needs of teaching, learning, research and administration.• Validating the current backup & storage solutions, preparing detailed design documentation, and reviewing or developing storage operational procedures.• Installing, maintaining and monitoring backup, storage and associated servers and systems according to technical specifications. • Working collaboratively across ITS and Flinders University in general to ensure positive outcomes, including any support that may be required for the effective operation of the teaching & learning, research or University administration areas, and assisting other team members when and where appropriate.• Ensuring the provision of operational support to agreed levels, identifying and rectifying faults within appropriate timelines and liaising and negotiating with vendors and third party suppliers to resolve technical issues.• Managing storage projects that satisfy client needs by: analyzing client requirements and developing project plans; preparing project and/or client documentation and writing technical specifications, ensuring that project outcomes are consistent with project objectives; and ensuring that projects are completed on time.• Benchmarking storage performance against other Universities and corporate organizations and establishing ‘best practice’ approaches for adoption by Server & Storage Services.• Ensuring operational procedures and work practices are proactively managed, that new documentation is developed as appropriate, and that current procedures and practices are fully documented and fit for purpose.

• Providing Windows Print Server, File Server, AD & DFS administration services to ensure the efficient and continuous operation of the System.• Providing technical support to Windows 7 roll out & MDE implementation project team.• Providing 2nd level support to various Windows systems; work closely with 1st level service desk team to fix escalated issues, ensuring users' experience.• Coordinate with IT service provider to fix system incidents as well as to perform system upgrades / implements.• Monitoring the ongoing performance Systems, identify and initiate changes to improve efficiency & functionality.• Providing key inputs into the system change management process particularly in impact analysis, installation and roll back plans.• Responsible for preparing and maintaining wiki based documentation for system configuration according to standards.

• Planned, deployed, administered and monitored server virtualization using VMware vSphere & vCOPS.•Managed Windows Virtual Machine Replica, Networking, Virtual Machine Mobility, Storage, Failover Cluster and Scalability using Hyper-V.• Performed EMC Storage & SAN administration of EMC VNX, Clariion, and DMX-4, Data Domain & SAN Switches.• Administered, defined and maintained Windows 2008 Active Directory Services.• Systems administrated of email service running on MS Exchange 2010.• Administrated storage/file server using MS Unified Data Storage Server 2003 with DFS/DFS-R, Quota, File Screening and Single Instance Storage technology.• Installed software, patched, upgraded and maintenance of Windows Servers and Desktop operating system.• Maintained SCOM for OS, Server, Service & Application monitoring and SCCM for custom collections, reporting & patch management of Windows infrastructure.• Participated in key product evaluation and improvements as they related to the server, backup & Storage environment.• Administered, and troubleshoot backup and recovery through NetWorker, Acronis and NetBackup platform. • Developed, tested, and maintained a disaster recovery plan for critical VMs, server, OS and application data.•Implemented and maintained of IBM, HP, Dell rack mount, blade servers, & Chassis.• Centrally monitored, managed and analyzed of Servers, Storage & SAN switches, Data Protection Infrastructure using EMC Control Center & DPA.• Installed and configured Citrix XenDesktop, XenApp and Provisioning server to implement VDI solutions pilot basis for call center users and other departmental knowledge workers.

• Team Lead and overall leadership responsibility for project planning, design, implementation and team management.• Designed, installed and configured VMware vSphere environments with Virtual Center management, HA, DRS, VCB, vDR, vDS and VMware vCenter Operations Manager - vCOPS. • Analyzed and troubleshoot on an advanced level, performance of SAN backed VMware ESX & Hyper-V infrastructure to determine proper allocation of resources to a multi-department user population with widely varying needs.• Planned, designed & implemented EMC NetWorker backup core components, database adds on modules for online Files & Database backup on Windows, Linux & UNIX platforms.• Installed & configured EMC Symmetrix, DMX, VNX, Clariion, series storage and Integrated ESX/ESXi, SUN, Linux, AIX, HP-UX & Windows server with storage.• Installed and configured Celerra NS integrated and gateway systems for NFS, CIFS, and multi-protocol file access.• Installed and configured host-based applications such as PowerPath, Admhost, Navisphere, Solutions Enabler and Replication Manager as per requirement.• Planned and configured Disaster Recovery solutions by using array-based software such SRDF, MirrorView, Snapview, Time Finder & Sancopy. Performed DR drill test by promoting the system from secondary volume.• Implemented and troubleshoot of hardware and software commonly used in backup and recovery environments such as Quantum & Dell Tape Library, EMC Disk Library, Data Domain, Avamar, Brocade SAN Switches and IP Network. • Reviewed and ensured Backup & Recovery policies to support the company records and retention policies aligned with Industry best practices. • Managed and administered Active Directory, group policy and Exchange server mailbox creation, storage management, backup and replication.

• Installed & configured RAID, OS (Windows & Linux), network and software as per requirement.• Administered Windows Server, Active Directory, DNS, DHCP File & print Server.• Configured and maintained backup and recovery of e-mail, Files & Registry of the production systems.• Managed and deployed software and relevant updates time to time through Active Directory Policies to ensure end user desktop security.• Managed LAN/WAN equipment such as Routers, Switches, HUB, etc. • Performed installation and up gradation of Antivirus software on client computers.• Identified and managed any technical issues within the server and network infrastructure.• Provided hardware, network, software, printer & OS support to end users.• Monitored and maintained server performance and capacity management.