Khoa Do Email & Phone Number

Hanoi, Vn

Ho Chi Minh City, Vietnam

Hanoi Capital Region

Strategic Business Operation Optimization: Led the design and execution of a comprehensive business operational strategy that efficiently managed daily activities, resulting in a remarkable 95% success rate in service level agreements for 5,000 daily live classes in English language training at ICANCONNECT.Sales Funnel Design and CRM Integration: Designed tailored sales funnels for various product lines, enhancing efficiency by over 50% through the selection, customization, and integration of CRM systems into daily sales operations. Unified customer data and integrated it with other IT systems to establish a Customer Data Platform.Business Model Development: Spearheaded the creation of comprehensive business models for new product lines, including market and customer analysis, product and service design, quality standards, customer journey mapping, financial modeling, operational frameworks, and successful implementation for ICAN IELTS and ICANTECH under the ICAN brand of Galaxy Education.

Hanoi, Hanoi, Vietnam

Strategic Business Development Leadership: Orchestrated the development and growth of key business initiatives, collaborating with cross-functional teams to plan, test, and release high-quality products and services.Service Portfolio Expansion: Led efforts to enhance service accessibility and efficiency, aligning with customer requirements and integration planning.

South East Asia

Innovative Project Framework: Introduced the KIOS PROJECT MANAGEMENT FRAMEWORK, customizing Agile Management principles and integrating them with the OKR goal system to enhance project efficiency and alignment with strategic objectives.Agile Transformation: Led the transformation of traditional project teams into Agile teams, particularly restructuring the 15-member OSSCAR ALLOCATION Project team for increased agility and productivity.Strategic Project Leadership: Oversaw Project Management for group-level initiatives, including the Topica Human Resources Allocation system and Human Resource Platform, ensuring successful execution and alignment with organizational goals.

- Strategic Vision and Business Expansion: Directed the strategic planning, organization, and execution of business activities within a new strategic IT business unit. This encompassed setting a clear vision for growth and expansion.- Government Account Management: Successfully managed key government accounts, including the Ministry of Information and Communication and various Provincial People Committees, fostering strong partnerships and ensuring regulatory compliance.- Innovative Product Development: Spearheaded the research and development of innovative products, including the Intelligent Transportation Project, Digital Government Portal Project, and Personal Healthcare Platform. These initiatives aimed to provide cutting-edge solutions and drive industry advancement.- Award-Winning Multi-Media Platform: As the Product Owner of VietNam Media Hub, an international multi-media platform, I led a team that achieved recognition with The Sao Khue Award, ranking among the top 10 IT products in 2018. This platform served content providers, television stations, and service providers, demonstrating our commitment to innovation and excellence in the industry.

- Corporate Governance Support: Provided direct assistance to the Chairman in daily operations, involving the aggregation and analysis of critical information. Produced insightful reports that aided the Chairman in making informed and strategic decisions for the organization.- Efficient Board Coordination: Managed the planning and execution of work schedules and daily activities for all members of the Board of Directors. This coordination ensured effective collaboration and optimized the Board's contributions to the company's success.- Legal Expertise: Responsible or drafting and reviewing all legal documents pertaining to the Board, both internally and externally. This meticulous legal oversight ensured compliance and integrity in all corporate affairs.

Vietnam

Master'S Degree, International Business

Bachelor'S Degree, International Business