Kiara Wright Email & Phone Number

Customer Support Officer 3 Duties:Worked together with drivers, dispatchers and management to create the most effective service schedules to maximize company efficiencyParticipated in feedback sessions with management to improve service level performance at customer sites, including high incidenceUtilized systems to assign work, reassign work or balance.

Responsible for training new patient access representatives-registrars on position duties.

Task automation using macrosCreating dynamic reports via ExcelBuilding formulasCell formattingManaging large datasets with functions: IF, SUM, INDEX, and MATCHTask automationManipulate date, time, text, and arraysBuilding charts and graphsPrepare, input, maintain, and track commission batches from sponsor companies and representativesReceive and process.

Responsible for greeting customers, answering inbound calls, and routing calls appropriatelyMade case records and labels, as well as filed and purged case recordsReceived and sorted monthly review forms and logged transfersSkills Used: De-Escalation, Primary Care Physician Search, Physician Verification, Medicare Benefit Verification, Benefits Processing.

Customer Service: Greeted customers, answered phone calls, routed calls as necessary, and took messages as neededMade case records and labels, as well as filed and purged case recordsCopyed and mailed documents, validated drop box mailSoftware used: Outlook, Zendesk, and AvayaSkills Used: Negotiation, De-Escalation, Organization, Tech Support

Responsible for answering inbound calls, offering customer service as needed, and de-escalating calls when appropriate

Responsible for handling inbound calls in relation to sales, customer service, and technical support

Duties included: Greeting customers, answering phones, routing calls, taking messages, filing case records, copying and mailing documents, receiving and sorting monthly review forms, and logging transfers

B.A, Information Technology

Bachelor'S, Biology

High School Diploma