Kieron Taylor Email & Phone Number

United Kingdom

United Kingdom

Requested to return back to JustEat Takeaway to take ownership of the delivery of the Digital Services Act into Customer Services.This has involved understanding the regulations set out by the Digital Services Act and how they apply to the company and the impact this has on Customer Services for the 14 countries in scope.Design of a system agnostic Target.

United Kingdom

Key Highlights - Design of strategic process redesign of the cross functional End2End Partner Onboarding Process to achieve a 75% cycle time reduction - Design of new policy (balanced for Customer & Commercial) and processes for the new Grocery Proposition, and implementation of these into the UK Market. Acted as POC into the wider commercial team.

Manchester, England, United Kingdom

London, United Kingdom

Luton Airport

Delivery end to end projects in the Customer Services area, from RFP, requirements analysis, solution design, test strategy, development, delivery and through to service transition, whilst ensuring the solution being delivered is fit for purpose, meets the business’ needs and programme timelines. Management of overall Project Plan, risks, issues and.

Luton, United Kingdom

• Responsible for Process Design elements within a Contact Centre Transformation Programme. Pro-active identification of Process and Operational Improvements, focused on rapid solution design and delivery in a fast paced.
• Cost to Serve reduction… Show more Responsible for Process Design elements within a Contact Centre Transformation Programme. Pro-active identification of Process and Operational Improvements, focused on rapid solution.
• Cost to Serve reduction £1.1m /66% reduction in ‘Handling Cost per Claim’
• Achieving a 90% ‘Claim to Cash’ cycle time reduction from 45 to 4.5 daysManaged the setup of a tactical offshore back office processing unit in Bucharest, responsible for training, work migrations and then responsible.

Manchester, United Kingdom

Responsible for extracting business requirements for the Financial Reporting Function to deliver Bank of England reporting requirements. Documenting and obtaining sign off off Business and Data Requirements within tight and challenging timescales. Working with the control of the prescribed project approach and ensuring all documentation whilst challenging.

Manchester, England

Working at a strategic level to determine the future state business architecture required to deliver the business’ strategy, creating and utilising the business architecture and business capabilities to maximise return on investment and minimising business complexity.

Manchester, United Kingdom

Responsible for understanding and documenting core as-is processes and designing to-be processes to support delivery of the target customer experience. Applying a pragmatic approach to process improvement to improve the efficiency and quality of processes

United Kingdom

Initial remit to work alongside a Senior Business Analyst to define requirements, for the design of a new Customer Relationship Management system, alongside leading the Process re-design work stream. Upon completion, my remit and responsibilities increased to optimizing business areas across the UK, identifying operational and process inefficiencies and.

Leek And Manchester

To assist and support the Project Manager in the execution End to End Programmes. Engaging Key Stakeholders to obtain buy in, in order to practise a bespoke improvement methodology. Analysis of Data/MI, colleague engagement to identify possible areas of improvement. Process Re-engineering, Solution Design and Project creation/implementation.o Successfully.

Leek

Point of Contact for all technical queries relating to the Business Area. Support the ISA Manager to ensure the company is compliant with all regulatory bodies; using in depth knowledge of HMRC/ISA Regulations along with specific product knowledge. Role also included the co-ordination and implementation of changes, resulting from Regulatory Changes. o.

Documenting business requirements through analysing data alongside interpreting results, compiling written reports and presentations. Test Script compilation for System and User Acceptance Testingo Led the Process work stream compiling the BRD and ensuring the requirements were fed into a High Level Design for IT to develop solutions. o Composure of System.