Kim Johnson Email & Phone Number

Exton, Pa

iPipeline, Exton, PA July 2007-Present ~Innovator, Connector & Leader for Life Insurance Software, and the Financial Services industrySenior Project Manager January 2015-Present• Oversee multiple projects across all phases of development (including multiple streams)• Ensure projects remain on schedule, are delivered with high quality and achievement of target profit goals• Monitor project deliverables and progress through continuous communication with project team and other departments to ensure projects are completed in a timely and effective manner• Manage resources to fill roles based on estimates and schedules• Oversee any potential problems and work to mitigate risks, facilitating change order procedures as needed• Interact with customer and internal project teams to convey project issues and gain status; maintain customer satisfaction• Implement and maintain best practicesLead Business Analyst July 2008-January 2015• Partnered with Quality Assurance team to automate manual processes, saving time and money while decreasing errors• Created functional requirements and specifications • Conducted New Business scoping and pricing• Solution Design and Architecture, including Integration Planning• Created a standard iGo eApp for iPipeline’s Specialty Markets (Products: Medicare Supplement and Final Expense)• Led client meetings on complex issues and non-project topicsMapping Coordinator July 2007-July 2008• Managed and communicated mapping assignments to Mapping Analysts• Maintained timelines and resources during length of project

Exton, Pa

• Provided agents with life insurance illustrations, client underwriting and product knowledge• Ran comparisons for Variable Life, Universal Life, Whole Life and Term Life insurance• Assisted Sales Manager with reports, gathering training materials for meetings and scheduling agents for classes• Answered high volume of calls from insurance agents regarding questions on rates, company financial information and licensing

King Of Prussia, Pa

• Processed medical/dental/life enrollment for employees• Sent out COBRA information/leave of absence paperwork• Keyed and audited payroll on weekly basis• Handled employee concerns regarding payroll, benefits and general information• Processed and entered new hires and terminations (checked backgrounds, drug testing and basic skills test)

Wyomissing, Pa

• Spreadsheet comparisons for Universal Life, Whole Life, Variable Life and Term Life• Contacted clients regarding life insurance status and outstanding underwriting requirements• Contacted life insurance underwriters to “shop” case for best offer• Processed life insurance policies for delivery

Exton, Pa

• Prepared policies for agents• Gathered/Processed underwriting forms for multiple insurance companies• Acted as a liaison between underwriters and agents regarding status

King Of Prussia, Pa

• Acted as a liaison between employees and human resources at hospitals regarding eligibility issues, leave of absences, COBRA, long term disability, life, medical, dental and vision insurance• COBRA administration: entering applications, keying in payments, sending coupons, answering former employee’s questions and working on COBRA Ease system• Automated Telephone enrollment and Benefit Hotline for acquisitions, open enrollment and general questions• Answered and resolved a high volume of telephone inquires from employees and human resources