Kim Mathison Email & Phone Number

St Louis, Missouri, United States

At Ascent, I support the operation and management of a data center through field coordination, supervision, and project management.Key Responsibilities: * Assist in managing mission-critical equipment and integrating systems for life safety, mechanical, plumbing, and power-related activities. * Report discrepancies and trends to managers, operations teams, and clients. * Manage preventative and emergency maintenance schedules, ensuring inventory needs for critical systems. * Oversee maintenance schedules and providers, offering 24x7 on-call support. * Update standard practices for data center operations and equipment, ensuring consistency. * Coordinate subcontractors for proper equipment installation and maintenance services. * Troubleshoot emergencies, equipment problems, and technical issues, organizing resolutions. * Provide ongoing technical support and vendor management. * Complete daily inspections and maintenance tasks, including filter changes, generator tests, and UPS/ATS/STS transfer tests.I provide field technical support for redundancy, reliability, and maintainability, focusing on current needs and long-term objectives. My primary focus is on achieving high uptime (99.9999%) and cost-saving opportunities, supported by Ascent’s Corporate Engineering group.Additionally, I assist in developing and implementing Ascent’s Change Control Program, creating MOP, SOP, and ERP documentation. I help administer Critical Facility Work Rules, onboard vendors, conduct safety inspections, and adhere to Ascent safety policies. I also manage spare parts, develop reporting strategies, and contribute to the Life Cycle Replacement Strategy.Through my role, I am dedicated to ensuring the highest standards of safety, availability, and client satisfaction while continuously seeking opportunities for innovation and improvement.

Contributed to the company's success by engineering and developing innovative applications to meet diverse business unit needs. Demonstrated exceptional problem-solving skills and attention to detail while utilizing Ubuntu Server, Flask, Python, SQLite, and RabbitMQ to create an application. This solution automated the submission and monitoring of automation controllers for chemical blending, resulting in improved product quality and consistency.Streamlined operations by automating the parsing of PDF and Excel attachments from customers' emailed parts orders, reducing manual entry time by 4 minutes per order. Optimized the parts ordering system by integrating bill of lading and shipping documents from third-party vendors, saving 3 minutes per part order.Implemented an automated email parsing system in customer service, generating dispatching tickets and reducing manual entry for service agents by 65%. This improvement significantly reduced initial call back time, highlighting problem-solving abilities.Leveraged adaptability to diverse technologies, including Django, Python, and MySQL, to produce collaborative reports on Google Sheets. Developed a Django REST service and Python solution to automate manual entry of major customer invoices into a third-party service management website, saving 4 minutes per invoice.Overall, showcased the ability to engineer innovative solutions, optimize processes, and enhance customer satisfaction through the utilization of various technologies and problem-solving capabilities.