Kim Stanley Email & Phone Number

Arizona, United States

Analyze, design, develop, implement and evaluate current employee recognition program, external education certification and tuition reimbursement, Workday Learning product certification program and HR L&D biweekly newsletter. Conduct new hire onboarding.

• Created phenomenally successful, best-in-class customer, channel partner and employee training programs using ADDIE and Kirkpatrick design and evaluation models. Aligned programs with organizational sales and growth.
• Achieved 100% success rate for internal product knowledge and demo skill certification program.
• Designed templated, scalable training methodologies for the customer success team that reduced client TTV by 20%.
• Created role-based learning tracks (following the Prosci ADKAR model) and achieved post live usage rates above 75%.
• Built an end-to-end user adoption program derived from detailed customer journey mapping and needs analysis.
• Organized and facilitated large enterprise employee software adoption deployments that included UKG, Workday and Dayforce integrations.

Created ground up employee and partner onboarding LMS boot camp to standardize customer success processes, build deep product knowledge and enhance required soft skills. Courses contain videos, interactive simulations, quizzes and evaluated assignments.

Phoenix, Arizona Area

• Managed a global team of eight technical writers, instructional designers, and in-product learning developers that deliver a fully adaptable learning experience across multiple ERP applications and an in-house LMS..
• Grew 7 WalkMe catalogs to contain over 4,000 guided learning flows, knowledge based articles and videos.
• Reduced the average Smart Walk Thru build time from 14 hours to 7.
• Increased guided learning usage by 68% since initial inception in the retail vertical.
• Implemented a full learning journey for retail SaaS product within 6 months including video courses, training agendas and skill tests.
• Created a Quality Assurance workflow to reduce content production time and increase accuracy. Presented this success at the STC conferences in India and Seattle.

Phoenix, Arizona Area

• Oversaw content initiatives and roadmap management across multiple content formats to drive growth, engagement and retention. Drove content strategy, lead the content team and contributed in content development.
• Partnered across multiple teams to lead the development of a centralized content development strategy.
• Worked closely with Product Development and Product Management to define product enhancements and new programming deliverables.
• Defined and managed a comprehensive list of content development requirements for all deliverables across a product group.
• Escalated significant risks or issues to management.
• Designed product topics Agendas and maintain an Agenda by Role Matrix.

Dublin, CA

• Created and maintained an LMS video catalog of 800+ training courses.
• Focused on applying adult learning theory and instructional design principles in assessing knowledge gaps, developing course outlines, objectives, and course delivery models.
• Designed creative and interactive training content, including but not limited to quizzes, demonstration, modules and learning activities with Articulate Storyline
• Incorporated the use of audio and video based media to enhance learner engagement.
• Used computer-based instructional delivery methods and tools
• Created documentation and formalize instructional design templates and standards.

• Successfully managed retail ERP implementations from planning, discovery process mapping, change management integration, go-live execution and post go-live adoption.
• Developed detailed professional services project plans for POS, PCI, inventory management and back-office accounting transitions and data conversions for the professional services team.
• Accurately estimated project task impact.
• Managed and addressed risks.
• Ensured project deliverables were published on time and communicated to leadership.

New Haven, IN

Conducted live training, onsite hardware installation, data conversion processing and follow up support for Do it Best members utilizing an end-to-end POS, inventory management and accounting ERP system.