Kimberlee Kritzer Email & Phone Number

Austin, Texas Metropolitan Area

1235 W Belmont Ave Chicago, Il 60657

- Responsible for the creation and implementation of ongoing multi-channel communication strategies targeted toward on-boarding, retention, engagement, and risk management of 1000+ gym members and 5000+ virtual subscribers.- Managed brick-and-mortar and virtual coach training operations and initiatives to maintain client success and camaraderie.- Designed intuitive educational and accountability programs and materials to facilitate motivational and trusting member/ coach / brand relationships; responded thoughtfully and sensitively through conflict as needed.- Presented and maintained KPI reports to all levels of the organization to provide alignment and guide future business recruitment strategy.

Greater Chicago Area

- Oversaw the implementation and execution of B2B preventative health programs to provide employer satisfaction, employee adoption, positive health outcomes, and passionate health advocates.- Served as talent acquisition liaison for hiring, on-boarding, and training of worksite fitness, wellness, and clinical team members- Created, edited, and presented health education trainings, booths, print and virtual materials, and "how-tos" for all levels of client and patient understanding. This also included standard operating manuals at 8 brick-and-mortar fitness/wellness facilities and clinics for team members.

Chicago

• Performed biometric screenings including: blood pressure and osteoporosis in order to bring awareness and knowledge to patients about their health• Performed analysis of satisfaction surveys to enhance patient satisfaction, participation and quality of health programs while implementing new innovations to enhance performance• Organized and lead wellness services, such as screenings and health risk assessments to employees of corporate clients• Promoted public health education on diabetes, obesity, and cancer through several health fairs to raise awareness in the community

Chicago

- While searching for a full-time employment in Chicago, I found a role at Molly's Cupcakes, a local boutique bakery, as a "Cupcake Decorator / Cashier."- Gained valuable time management skills, customer service tact, and a steady hand for frosting beautiful treats.- Held this part-time job for several years, transitioning to weekend work once full-time work began at Advocate Aurora Healthcare.

Madison, Wisconsin, United States

- Reviewed and audited prospective MBA student applications and files for accuracy and completeness; providing edits, first-line feedback, and sensitive deadline reminders.- Organized meeting and event calendars between corporate employers, prospective MBA students, and office executives to facilitate positive and productive introductions and spark mutually beneficial relationships.- Built and maintained inventive front desk training manual including industry article reviews, application processing, executive presentation proofreading, editing, and updating. - Screened and notated phone calls and walk-in inquiries appropriately for MBA executive leadership team.

Madison, Wisconsin Area

- Scheduled out-patient visits using EPIC software while communicating appointment requirements - Answered in-person and phone inquiries- Completed independent organizational projects regarding patient satisfaction, clinic safety, and advertisement.- Catalogued confidential patient database files for effective physical therapist access- Designed a more creative and efficient filing system for the clinic's Direct Access Program- Replenished equipment and supplies in the patient area to ensure smooth clinic operation

Madison, Wisconsin Area

- Completed lab tasks including: saline bubble injection, clearing blood samples, measuring and inputting blood gas data.- Took inventory of supplies and accurately set up subject areas with arterial or IV kits, ultrasound technology, and cycle ergometer.- Cleaned and sanitized all equipment and autoclave syringes and caps.- Established good rapport providing comfort to human subjects throughout entirety of study visit.