• Developed and implemented new blended, IVC, and online courses• Established scholarship for incoming first-year students• Increased student association participation, benefits, and community involvement• Initial and re-accreditation of paramedic program through CoAEMSP• Overhauled EMS Program Student Handbook for institutional and legal compliance• Revised associate degree plan to comply with legislative change 60 hour requirement• Division representative in Faculty Senate• Designed/implemented program-specific end of course evaluation• Standardized exam preparation – NREMT and NREMT Paramedic, course tutoring for current & former students• Administrative tasks as required; update course descriptions, submit course offerings, room scheduling, holding information sessions, and others

• Emergency/Non-emergency caller interrogation: establish location, caller needs• Provided pre-arrival instructions: CPR, childbirth, bleeding control, and others• Coordinate with other agencies to send and receive resources, relay information.• Link callers with outside agency resources: language line, poison control, transfer to appropriate service agency.• Prioritize 9-1-1 calls for help, balance with available resources• Communicate with personnel via 800MHz, VHF radios, phone, mobile data terminals• Allocate EMS/Fire resources to ensure even coverage of service area, personnel needs, shift change• Supervise dispatch staff on shift, resolve disputes, liaison between dispatch & field staff• Perform call QA/QI, provide feedback for dispatch staff• Coordinate resources & evacuation of patients during Hurricanes Katrina, Rita, and Ike.• Provide patient care in emergency and non-emergency situations• Ensure equipment function, inventory and clean ambulance. • Public education: seatbelt safety, CPR, 9-1-1 access, what to expect when you call 9-1-1, Shattered Lives/Alcohol Awareness