Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Check to ensure that appropriate changes were made to resolve customers' problems. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Refer unresolved customer grievances to designated departments for further investigation. Determine charges for services requested, collect deposits or payments, or arrange for billing. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Solicit sales of new or additional services or product.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.• Answered inbound calls, chats and emails to facilitate customer service.• Demonstrated excellent communication skills in resolving product and consumer complaints.• Developed strong customer relationships to encourage repeat business.• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

• Escalated customer concerns, issues and requirements to supervisors for immediate rectification.• Asked probing questions to determine service needs and accurately input information into electronic systems.• Informed customers about billing procedures, processed payments and provided payment option setup assistance.• Assisted customers with making payments or establishing payment plans to bring accounts current.• Upheld quality control policies and procedures to increase customer satisfaction.• Made outbound calls to obtain account information.

• Established positive rapport with customers, managers and customer service team members to maintain a positive and successful work environment.• Maintained knowledge of company products and services to promptly resolve complaints and concerns.• Assisted staff with resolving complex customer issues and implementing targeted solutions.• Answered phone calls and responded to questions and concerns.• Addressed customer inquiries to increase customer satisfaction ratings.• Trained staff on new systems to maximize benefits of technology and achieve excellent customer satisfaction levels.• Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.• Set clear expectations and helped employees pursue optimal paths for achieving each target.• Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings. Developed strong customer relationships to encourage repeat business.