Over 11 years of technical support and customer service experience as a top performer in a high-volume call center setting. Efficiently handles 20+ customer interactions on a daily basis in a professional, polite, and friendly manner, ensuring customer understanding of resolutions and next steps. Provide accurate product information in order for customers to make informed decisions about their account and devices.Advanced Technical Support: -- Provide in depth troubleshooting for service, device (cell phones, tablets/iPad and smartwatches), email and application related issues using multiple tools and resources. Assist with warranty and insurance claims. -- Assist customers with expert knowledge for all of their service needs, while traveling internationally. -- Apple, Samsung, Remote Support, Google/Android Mastery Certified. -- Effectively and accurately communicate with customers about billing/payment issues, plan questions, and general account maintenance issues.Other:Manager in 60ICU - MTS Center SupporrtTS&R SMECustomer Central Launch SMEATS Equipment/AssetATS System Ambassador SMEMcDorman System Expert SMELaptop Trial Beta TesterWin10 Beta TesterHVD Launch Beta TesterTRIP Beta Tester and Launch SMESoft Phone Emergency 911 Beta Tester and Launch SMEReview ATS Knowledge Articles and Suggest Edits/RevisionsATS New Hire Class Red Hat SMEVarious Focus GroupsOcean Springs Call Center Fun Committee Member Ocean Springs Call Center Townhall Planning Committee Member