Information Technology Support Specialist
Austin, Texas
Researched, reviewed, analyzed, supported, tested, and conducted training on the applicationsand components of the Crash Records Information System (CRIS)Coordinated, reviewed, and prioritized operational issues and requests for technicalassistance related to CRIS software; identifying and logging the type of problemor request, and monitoring the status to ensure a timely resolutionProvided functional, operational, and technical computer systems support todiverse audiences including state and local governmental agencies, lawenforcement agencies, vendors, and private entitiesDeveloped training materials, visual aids, and curriculum to deliver technicaltraining courses in a classroom or virtually using a variety of presentation formatsincluding instructor-led, facilitative group learning, and active hands-on learningPerformed and served as the subject matter expert for www.txdotcrash.com;researching and modifying the site to ensure the data is current; collaboratingwith department staff and law enforcement to improve the data posted by utilizingAdobe Experience ManagerParticipated in the CRIS Business Rule Exception Work Group; providing updatesand workshop information to team membersParticipated and served as a member of Employee Resource Groups: Black Employee Network Connecting TxDOT Women (CTW): CTW Professional Mentoring Subcommittee CTW Recognition Subcommittee, 2021 – 2023Participated and served as a member of the Instructor Certification Program