Kimberly Fields Email and Phone Number
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Kimberly Fields phone numbers
As a highly skilled and versatile leader, I demonstrate the capacity to establish a clear direction in steering the business process, taking in innovation and optimism in planning and developing strategies to deliver corporate vision and goals. Leading organizational development and innovation has allowed me to spend most of my profession helping companies meet revenue objectives and growth forecasts. My unique skill set enables me to recognize company development strategies, which provide possibilities to build new enterprises and markets and drive revenue growth. Improving my day-to-day operations via acquiring goal-driven competencies has allowed me to make more informed business choices in the long run. I pursue objectives and create the same zeal in workers and management by developing them into highly skilled individuals capable of maximizing cutting-edge technology to achieve company-wide excellence. I have significantly improved, evolved, and produced innovative solutions that increased revenue across the financial sector. My motivation is to strive toward more ambitious objectives by supporting changes in the market, sector, and company, delivering significant influences on plans, priorities, and decision-making procedures that establish a brand name. By valuing innovation and creativity, I help firms improve processes that contribute to overall success, meet unique market needs, establish strong competition, and evolve a brand that acknowledges current industry trends. If you share my passion and require a tailor-made team member in this profession, you may contact me here or through my email at jannfields@yahoo.com. Expertise Section: Client-Focused Management, Strategic Management, Time Management, Conflict Resolution, Empathy & Social Skills, Reporting & Documentation, Data Analysis, Presentation Skills, Prospecting & Key Stakeholder Partnership, and Verbal and Written Communication Skills.
Jpmorgan Chase & Co.
View- Website:
- jpmorganchase.com
- Employees:
- 286575
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Executive DirectorJpmorgan Chase & Co. Feb 2023 - PresentMonroe, Louisiana, United States -
Assistant Vice PresidentJpmorgan Chase & Co. Nov 2012 - Feb 2023 -
Vice PresidentJpmorgan Chase Bank N. A. Jun 2017 - Feb 2023I utilize thought leadership and strategic thinking to refine strategy and execution plans, assess success and report progress to lead teams in Loan Administration, and optimize the mindset of a one-touch experience. I deliver key competencies through strategic planning and forecasting, overseeing the development of predictive financial analyses to ensure correct access to information and forecast implications. As VP, I collaborate and encourage healthy conflict with executive leadership teams, exercising discretion on the final decision. My role provides staff visibility to ensure continuous development in a high-performing, mission, and values-driven culture. I evaluate the company's success and drive an innovative and entrepreneurial mindset, leading culture and engagement to improve employee abilities. I identify business opportunities to enable innovative solutions and effective stakeholder communications collaboratively. Moreover, I optimize back-office processes by automating and consolidating resources, data, and financial activities, delivering effective prioritization, clear accountability, and sound decisions across multiple high-priority projects. Key Accomplishments:✓ Oversee numerous successes in the Mortgage and Auto lease to Loan Divisions by leading around 300 employees. Implemented best practices and successfully reduced labor costs by more than 15%.✓ Successfully played an integral role in reducing service levels for Direct Auto out to the DMV to an average of 24 days.✓ Redesigned the customer research process, allowing more customer obsession in the call center, EMS, and EO. Revamped Direct Auto process to improve booking process to improve perfection rate.✓ Resolved high escalated and complex customer complaints, focusing on constant process improvements to systemically fix complaint drivers and improve the end-to-end customer experience.
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Director Of Campus DivisionCoast Professional, Inc. Sep 2011 - Nov 2012I developed and managed a successful Collections and Client Service Team while promoting customer service excellence. My role was to create and implement business strategy and workflow evaluations to increase revenue. In addition, I established and assigned monthly budgets, accurately assessing forecasting and projecting monthly revenue or expenses. I evaluated the morale and motivation of collection teams, implementing and approving monthly contest proposals. Moreover, I streamlined multiple sites, implementing a transparent and continuous improvement culture by utilizing daily KPI reviews to achieve goals and targets and solve problems. Key Accomplishments:✓ Established new processes in all areas of the company, directing and managing company growth to ensure high levels of customer satisfaction.✓ Acquired and maximized customer feedback and company reputation in the industry, reflecting low error rates (<1%) and continuous improvement. -
Operations ManagerHsi Financial Services Sep 2008 - Aug 2011Atlanta, GaAs Operations Manager, I oversaw four departments with 100+ workers. I improved healthcare A/R, call center operations, P&L management, and support staff development. I also coordinated the evaluation, deployment, and management of current and future technologies to fulfill business goals. Moreover, I handled organizational design and development, talent acquisition and management, employee relations, compensation, and performance management to accomplish short- and long-term goals. Key Accomplishments:✓ Enhanced operational performance of a team of 100+ call center representatives performing Healthcare billing and collection services, generating millions in revenue annually.✓ Achieved operational strategies and responsibility for over $1B in Account Receivables and Bad Debt.✓ Established a new department with around 20+ representatives. Provided customer service and collections to a large healthcare provider, generating over $2M in new revenue.✓ Significantly increased overall bottom line by 10% in the first year as an operations leader.✓ Increased sales by 20% in three (3) years through effective marketing and operation management strategies.✓ Increased collections by 25%, implementing IVR based unattended campaign.✓ Implemented successful account scoring results; recorded 25% workforce reduction and 20% collections improvement.
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Collections Managment TrainerWest Asset Management Feb 2004 - Aug 2008Marietta, GaI built training processes for more than 300 people, boosting duties in recruiting, screening, hiring, and training new employees, taking full responsibility for developing these processes. Additionally, I conducted an assessment to determine the training needs of the whole labor force, designing and putting into action programs to address the ensuing skill and knowledge deficiencies. Key Accomplishments:✓ Increased efficiency by 25% through training, improved communication, and automated manual systems.✓ Conducted in-depth analysis of training needs, creating and recommending materials to meet the client's requirements.✓ Developed and improved the Standard Procedure Manual for the Department of Education contract.✓ Enhanced feedback management to develop a need assessment and training matrix.✓ Managed five (5) lines of business throughout the organization, including the Department of Education, Healthcare, Banking, Mortgage, and Credit Cards.
Kimberly Fields Skills
Kimberly Fields Education Details
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Business Administration And Management, General
Frequently Asked Questions about Kimberly Fields
What company does Kimberly Fields work for?
Kimberly Fields works for Jpmorgan Chase & Co.
What is Kimberly Fields's role at the current company?
Kimberly Fields's current role is Executive Leader & Operational Management Expert: ★ Strategic Planning ★ Financial Innovation ★ Business Transformation ★ P&L Ownership ★ DE&I Initiatives.
What is Kimberly Fields's email address?
Kimberly Fields's email address is ja****@****hoo.com
What is Kimberly Fields's direct phone number?
Kimberly Fields's direct phone number is +177036*****
What schools did Kimberly Fields attend?
Kimberly Fields attended Capella University.
What skills is Kimberly Fields known for?
Kimberly Fields has skills like Team Building, Customer Service, Call Centers, Leadership, Operations Management, Team Leadership, Credit, Process Improvement, Management, Risk Management, Strategic Planning, Negotiation.
Who are Kimberly Fields's colleagues?
Kimberly Fields's colleagues are Mat Dawson, John (Giovanni) Di Miceli, Peter Egede, Lssbb, Drew Meyer, Scott Sweet, Shyam Rathod, Omika S..
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