Program manage talent attraction and outreach efforts across the organization and its two subsidiaries (ISI/Southwest Freight) to drive pipeline of talent and exceeding hiring targets. Direct the strategy for all 3rd party programs. Personally responsible for fulfilling 80-100 high volume truck driver requisitions per year. Proactively fill roles through multiple sources including Indeed Craigslist, LinkedIn, and Facebook. Managed marketing efforts to drive pipeline of truck driver talent including managing an $8K annual budget, developing marketing collateral, and assessing ad ROI. Act as a liaison between potential candidates and the hiring managers. Perform phone screens, vet candidate eligibility, conduct background checks, review candidate driving history, schedule interviews, gather hiring manager feedback, and facilitate candidate offers. Book candidate travel and lodging for new hire onboarding. • Manage all large job fair events for the organization including event planning, scheduling, staffing, budgeting, and marketing • Mentor and train a team of 5 recruiters• Introduced multiple recruiting process improvements to improve the candidate profile, adding hiring efficiencies, and improving the candidate experience • Developed a new set of recruiting standard operating procedures and trained staff on new procedures• Worked with recruiting and marketing to establish a new candidate profile to improve hiring and retention rates • Travelled regionally to attend job fairs and identify a new pipeline of talent

Served as a Program Manager for talent attraction/recruiting. Indirectly managed a team of 50 outsourced 3rd party recruiters and the talent management/recruiting department. Built strategic partnerships with multiple vendors including identifying new partnerships, refining the candidate profile to increase job fit, analyzing results, and pivoting efforts as needed to deliver all key performance indicators. Drove pipeline of talent through cold calling, e-mail, computer databases, and Internet recruiting resources. Maintained DOT Compliance as required. • Manage almost a million dollars in 3rd party vendor contracts annually • Consistently deliver 12 to 13 drivers per month on a goal of 10 • Transformed the recruiting department by implementing multiple new recruiting processes and procedures, which resulted in hiring 50% more candidates each month • Revamped all 3rd party recruiting procedures including establishing a new candidate profile, re-evaluating vendor contracts, and introducing all new recruiting processes and procedures • Re-negotiated all vendor contracts to optimize terms, and secured several new vendor relationships • Improved the recruiter’s documentation process to streamline and improve the hiring process • Exceeded all expectations within the first 2 months of taking over the 3rd party hires• Held multiple training sessions for up to 500 attendees • Performed Tenstreet audits and analyzed reporting to determine number of drivers hired, retention rates, number of outbound calls, and lead ROI to help inform future hiring decisions/strategies • Promoted in <2 years, maintaining recruiting, while adding talent attraction program management

Managed leasing and occupancy for a 2k unit apartment complex. Guided prospective clients through the property, gave tours of available apartments, answered questions, and marketed the property based on the needs of the prospective clients. Reviewed lease terms with clients and secured signed agreements. Conducted background screens and investigated prospective clients’ histories to decide their rental eligibility. Reviewed annual lease renewals and worked with clients on new rates/lease terms. Managed all collections, called clients to remit payment, posted payments, and ensured all clients were up to date in their payments. Answered client calls and dispatched facilities as needed to resolve any issues. • Role required strong execution of influencing without authority, creating compelling sales value propositions, and juggling multiple priorities at once • Consistently Maintained a 90%+ occupancy rate on a goal of 85%• Had a significant increase of client satisfaction scores year over year •Created and cultivated relationships with potential tenants, •Solved tenant issues creatively and successfully which increased tenant satisfaction.•Worked with maintenance to develop policies regarding tenant use of common properties.•Maintained database of current, previous, and denied tenants.

Managed a multitude of financial transactions daily, assisting drive through and walk in customers with their personal or business banking needs. Accurately processed deposits, verified amounts, and provided documentation of transactions. Efficiently recorded customers’ transactions in the software system and generated receipts for the clients. Balanced cash drawers at the end of each shift and calculated daily transactions. Ordered cash to meet daily needs. Carried out special services for customers including ordering bank cards and checks. Processed transactions, night deposits, retirement savings plan contributions, automated teller transactions, and mailed deposits. Explained, promoted, and sold products or services including travelers’ checks, saving bonds, money orders, and cashier’s checks. Utilized customer account information to tailor recommendations. Audited bank vaults to ensure cash balances. Computed financial fees, interest, and service charges. • Exceeded daily quotas by consistently processing greater than $5000 in daily transactions• Consistently surpassed customer expectations by satisfactorily resolving account issues

Worked for the insurance arm of a personal and commercial bank (a common model in Europe) with responsibility for helping to file, dispute, and resolve banking insurance claims. Maintained claim files including records of settled claims and an inventory of claims requiring detailed analysis. Presented cases and participated in claim committee meetings, reviewed status of claim and researched discrepancies including fraud, bankruptcy, and identity theft. Reviewed statements from customer to determine the viability of processing an insurance claim. Communicated with insurance brokers to obtain information necessary for processing claims. Processed insurance claims for customers for fraud and identity theft. Worked with outside insurance agencies to determine the best and most economical coverage for the bank.• Consistently recovered 90% of losses on a goal of 80%