As the co-founder and Chief Operations Manager at Tri-County Towing & Roadside Service, LLC, my role is anchored in driving operational excellence and delivering unparalleled customer satisfaction. Our team's commitment to 24/7 support is demonstrated through strategic partnerships and meticulous team training, ensuring every client interaction reflects our high service standards.Previously at Lumen Technologies, my focus on customer success and churn management led to robust service operations management, where I excelled in facilitating seamless customer journeys from onboarding to ongoing support. These experiences have honed my capabilities in fostering growth, nurturing resilient customer relationships, and consistently aligning operational decisions with our mission of quality service.
Tri-County Towing & Roadside Service, Llc
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Chief Operations ManagerTri-County Towing & Roadside Service, Llc Jan 2024 - PresentUnited States• Co-founded and built a family-owned business from the ground up, focusing on regulatory compliance and operational workflows.• Designed and implemented training programs to enhance service delivery and operational efficiency.• Established key business relationships, resulting in the acquisition of 5 corporate contracts and consistent community presence.
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Service Operations ManagerLumen Technologies Oct 2019 - Apr 2024Remote• Managed $2.7M annual quota for enterprise telecommunications solutions, exceeding goal by 112% through strategic planning.• Led 9-month SIP and contract negotiation with C-suite stakeholders, securing $3.6M ARR renewal for EMEA operations.• Developed customized onboarding workflows and customer engagement strategies to enhance satisfaction and retention. -
Operations Technician IiCenturylink Dec 2017 - Oct 2019Wake Forest, North Carolina, United States• Managed and coordinated resolution of complex circuit issues with Local Exchange Carriers using NTM Remedy and Cisco Finesse.• Ensured timely troubleshooting and scheduling to maintain operational efficiency.• Leveraged technical expertise to optimize network performance and minimize downtime. -
Network Analyst IiCenturylink Nov 2013 - Oct 2019Wake Forest, North Carolina, United States• Streamlined incident resolution processes, improving SLA compliance and operational efficiency by 25%.• Built strong client relationships, leading to $100K+ in incremental annual revenue.• Partnered with leadership to design workflow optimization strategies and standardize knowledge-sharing practices.
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Sales & Care SupervisorCenturylink Feb 2008 - Nov 2013Tarboro, North Carolina, United States• Managed a quota-carrying sales team of 75+ agents, driving $5M+ in annual revenue across consumer and SMB segments.• Achieved 110% of team quotas through performance monitoring, coaching, and strategic sales initiatives.• Promoted to DUIT Supervisor, overseeing 75+ new hires during onboarding, ensuring adherence to standards.
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Executive Regulatory Service Team LeadEmbarq Jan 2007 - Jan 2008Tarboro, North Carolina, United States• Led the Executive & Regulatory Service Team at EMBARQ, ensuring exceptional service delivery.• Investigated and resolved complex formal complaints from entities like BBB, FCC, and PUC.• Developed strategies to foster strong relationships with internal and external customers. -
Executive Regulatory Service Interim SpecialistEmbarq/Sprint/Centurylink Aug 2006 - Jan 2007Tarboro, North Carolina, United States• Investigated and responded to complaints from regulatory bodies, ensuring effective resolutions and maintaining strong relationships.• Served as the primary point of contact for North Carolina’s Public Utilities Commission and the Attorney General’s Office.
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Executive Regulatory Service AnalystSprint Dec 2004 - Aug 2006Tarboro, North Carolina, United StatesI took on the role of customer advocate, owning the resolution and follow-up of customer complaints and inquiries. My proactive approach helped prevent formal complaints from escalating to the FCC, BBB, AGO, and Executive Level, ensuring a smooth and satisfactory experience for our customers.
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Technical Support AnalystSprint Jun 2003 - Jan 2004Tarboro, North Carolina, United States• Provided technical and sales support to residential and business customers for network features, services, equipment, and voicemail at Sprint.• Addressed a wide range of inquiries to ensure customers received comprehensive solutions.• Developed strong communication and problem-solving skills in a fast-paced environment.• Collaborated with cross-functional teams to deliver exceptional customer service. -
Accounts Receivables Major AccountsSprint Oct 2002 - Jun 2003Tarboro, North Carolina, United States
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Carrier Market Technical AnalystSprint Jan 2001 - Oct 2002Tarboro, North Carolina, United States
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Small Business Home Business ConsultantSprint Mar 1999 - Dec 2001Rocky Mount, North Carolina Area
Kimberly Harrison Education Details
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Jy Monk RealestateReal Estate -
Business Administration And Management, General
Frequently Asked Questions about Kimberly Harrison
What company does Kimberly Harrison work for?
Kimberly Harrison works for Tri-County Towing & Roadside Service, Llc
What is Kimberly Harrison's role at the current company?
Kimberly Harrison's current role is Chief Operations Manager @ Tri-County Towing | Strategic Partnerships, Team Management.
What schools did Kimberly Harrison attend?
Kimberly Harrison attended Jy Monk Realestate, North Carolina Agricultural And Technical State University.
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