Kimberly Kaplan Email & Phone Number

Nashville, Tennessee, United States

Nashville, Tennessee, United States

Nashville, Tennessee, United States

• Pivotal member of local outreach team, responsible for awareness and education of Landmark program to members resulting in engagement in Landmark services• Leverage reporting to prioritize telephonic outreach to members, handling more than 100 daily calls from health plan customers• Develop relationships with primary care providers, discharge planners at skilled nursing facilities and hospitals to ensure education of Landmark Program, and member engagement post-discharge• Successfully performed and surpassed monthly engagement targets since first month of employment with Landmark.• Grew Engagement in targeted area month-over-month by implementing outreach strategies to engage clients in community-based services• Maintained full and current understanding of available plans, products and services• Helped members navigate enrollment process• Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions

Greater Nashville Area, Tn

• Work with local Executive Director and National Event Manager, to ensure revenue goals are achieved through the development and implementation of strategic fundraising plans • Cultivate and Steward the patient and professional community, empowering them to share their disease journeys• Identify, recruit, train, manage and partner with volunteer leaders and corporate partners • Create individualized fundraising strategies with event constituents to maximize their fundraising efforts • Grew corporate revenue in by more than 400% between 2014 and 2021• Manage and execute all aspects of event campaign, including event budget, volunteer management, sponsorship, participant recruitment, and local marketing efforts• Execute year-round stewardship and cultivation plan for donors and volunteers throughout the state • Develop budget annually• Keep appropriate records of all local constituents in Foundation database• Partner with and provide support to volunteer committees and honorees to help drive success in event campaign• Increased Memphis Take Steps Campaign gross revenue by more than 125% over a 4-year period• Exceeded gross revenue for 2019 Tennessee Take Steps Campaign by more than 8%• Served as a Take Steps Mentor from 2016-2019 and again in 2021.

Greater Atlanta Area

• Run Membership department in event of director’s absence• Responsible for staffing and supervising customer service desks, including hiring, training, scheduling and staff performance evaluations.• Served as one of twelve members responsible for selecting new recreation software for the agency, and assisted with training and implementation of software• Assist with development and implementation of a member perks program • Assist with acquisition and retention of a membership of over 10,000 members, increasing retention and sales closing rates• Work with Marketing Director to develop and execute membership promotions• Selected as member of the Customer Service Task Force, improving Customer Service agency wide. Tasks included developing a staff recognition program and agency customer service policies.• Handle and resolve member complaints; act as a sales representative• Create promotion and sales tracking reports including monthly membership statistics as well as other statistical reports.

Greater Atlanta Area

Greater Atlanta Area

Greater Atlanta Area