Kimberly Main Email and Phone Number

I have 33 years of experience in the 911 Emergency Communications Field, many of which I have been a shift lead, trainer and Supervisor. I thrive in a high energy environment. I deal with extremely stressful situations regularly, often dealing with life and death situations that require compassion, quick-thinking and decision making. As a supervisor and leader, I believe in supporting my team, leading by example, actively listening to them, communicating effectively and having compassion. One of my great passions in this industry has been to become a certified trainer. I love being able to share my passion for this career with others who are beginning their own careers as 911 Dispatchers and watch them grow and learn. Being able to pass on my many years of knowledge and experience is an honor and I truly believe in helping people become the best, so they have the skills to be able to help anyone in need. Being the lifeline on the phone for someone who is dealing with the worst day of their lives is an extremely difficult job and I am proud to train those that want to become 911 Dispatchers. Some of my professional highlights:Peace Officers Standards & Training (P.O.S.T.) – Basic Dispatch Academy – March 1993Communications Specialist Level I – February 1995Supervisory Workshop – March 1995Field Training Officer Course – Kaminsky & Assoc. – February 1996Employee of the Month – Excellent Service during a Major Multi-Agency Fire Scene – July 1996Communications Specialist Level II – March 1997P.O.S.T. – Law Week – October 1997National Academy of Emergency Medical Dispatch – March 1998P.O.S.T. Advanced Dispatch Academy – June 1998Instructor Development – January 1999Communications Specialist Level III – June 1999Emergency Fire Dispatch In-Service – August 2011Crisis Intervention Training – December 2012National Academy of EMD Quality Assurance – June 2017Boise Tactical Communication – November 2017Advanced Communications Specialist – March 2018Gordon Graham Risk Management – May 2018Distinguished Unit Citation Award – June 2018Vicarious Trauma for Supervisors – November 2018Field Training Officer Management – January 2019Life Saving Medal Award – September 2022FBI-LEEDA Command Leadership Institute – June 2023Female Leadership in Policing – July 2023FBI-LEEDA Executive Leadership Institute – October 2023P.O.S.T. Supervisor Certificate – January 2024