Kimberly Prefach Email & Phone Number

Gilbert, Az, Us

Gilbert, Az, Us

Chandler, Arizona, United States

Phoenix, Arizona, United States

Performed sales and support activities for new and existing clients in the banking and collections verticals. Exceeded growth and revenue goals in FY’22 by $1,238,448 and $1,016,755 in FY’23. Managed all stages of the post-sales implementation, training and support process by collaborating and engaging appropriate levels of client and internal resources and management. Acted as escalation point for technical trouble shooting. Subject matter expert for Experian data and platforms. Ensured effective client utilization via weekly checkpoint calls. Utilized various internal applications for projects in order to track opportunities, project stages, manage contracts, engagement requests and client related activities in Sales Force, JIRA, Service Now/SNOW. Worked with internal and external Compliance, Credentialing and Technical teams to ensure the onboarding process was completed correctly and in a timely manner. Assisted clients with invoicing requests, file formatting and transmission questions, consumer file research, vendor compliance requests or any other issues requiring assistance from the Experian team. Created material for and participated in Quarterly Business Reviews and Annual Executive Briefings. Managed client SLAs and delivery expectations. Key Accounts: Achieve/Freedom Financial Asset Management, Lendage, LLC, Freedom Debt Relief, Bank of the West, MUFG Union Bank, Genesis Financial Solutions, Credit Corp Solutions Inc, Bank of Hawaii, First Hawaiian Bank, Midland Credit Management Group, East West Bank, American Savings Bank, Central Pacific Bank.

Phoenix, Az

Sales and Business Development Specialist for 7 territories where responsibilities include partnering internally across multiple channels and externally to develop, maintain and grow new and existing business. Partnered with Preferred and Strategic Account Executives in identifying and establishing new client relationships via training initiatives and new product presentations. Worked with major banks, transportation/logistic companies and a variety of other industriesResponsibilitiesSupported clients of various sizes and industries including 3 major banks, transportation, insurance, finance, technology and FinTech companies throughout the US.Developed SOWs, Project Plans, Test Documentation.Provided project management support by developing and managing project plans, securing appropriate resources to ensure accurate and on-time fulfillment/implementation of deliverables.Provided ongoing customer education and training on both standard and customized products and solutions.AccomplishmentsSupport Member of the Quarter – Sept 2012, Dec 2012 Sales Support of the Year 2015 and 2016Selected to be SME for internal application decision module- certified team membersBusinessIQ SME

Senior Solutions ConsultantResponsible for pre-sales and post-sales support of business-credit, marketing and purchasing support information and solutions in the Phoenix market. Retained and drove new, up-sell and cross-sell revenue through both Fortune 1000 and middle-market accounts. Highly effective at the C level, displacing the competition and developing under penetrated accounts.Responsible for clients with revenue > $500M.Retained and grew $1.9 million in project revenue by working broad and deep across several business units including IT, finance, purchasing, and sales/marketing.Developed customer proposals, Statements of Work, and Process Reviews. Provided project management support by developing and managing project plans and resources to ensure accurate and on-time fulfillment of deliverables.Provided ongoing customer education and training on both standard and customized products and solutions.Facilitated and developed ongoing Account Consultant training programs in conjunction with Customer Care leaders.Lead monthly round table sessions with Western Region Account Consultants.Presenter at Western Region area meetings to communicate the value of the Customer Care Framework and Solution Reviews.AccomplishmentsNew Hire Mentor: 2005, 2006Western Region Account Consultant Champion 2005, 2006Solutions Consultant of the month: Feb, Mar, Apr, July, Aug , Sep 2006National Sales Excellence Team: 2005, 2006Senior Account Consultant of the month: Jan, Feb, June 2005Senior Account Consultant of the month: Mar, Apr, May and July 2004Senior Account Consultant of the Year 2002“Winners Circle” award: Ranked #1 in the country for job category