Kimberly Rice Email and Phone Number

• Research market for potential projects, evaluate to determine the extent and cost of the project. Develop marketing strategies for additional project leads.• Determine the aftermarket value using the multiple listing service, county records and general knowledge of the area. Develop business practices and analyze systems to improve project time and budget. • Develop and manage spreadsheets and other budgeting tools, scheduling, and determine the return on Investment. • Project Manage all aspects of the job including operations and finance. • Recruit and develop relationships with sub-contractors and vendors to maintain budget and schedule. • Manage human resources, staffing, operations, all subcontractors and laborers to ensure a high-quality product on schedule and within budget. • Manage selling home after project is complete.

Optimized recruitment processes by reducing onboarding process time. Expert in process improvement. Designed training programs for department-wide policy compliance. Familiar with various Government systems and software, including EHRI, AWS, HRIS, Microsoft Office, IRIS, EOPF, HRConnect, USA Staffing and processing personnel action request. Provide human resource support services in a timely and professional manner.• Offered counsel, guidance, and consultation to both management officials and peers concerning significant issues and advancements in recruitment and selection strategies, policy interpretation, regulations, standards, and addressing potential challenges.• Implement patient centered policy and process improvement procedures for comprehensive care services, resulting in a 25% increase in overall patient satisfaction ratings. • Streamlined recruitment and staffing processes, resulting in a 20% decrease in time-to-hire and a 15% increase in applicant quality. • Facilitate and developed comprehensive staff training programs, resulting in a 90% completion rate, and improved overall productivity by 10%. • Initiated a new performance coaching program for correspondence staff, resulting in a 40% improvement in overall employee performance evaluations.• Analyze and resolve complex management issues raised by various government organizations, improving policy direction and resource allocation by 30%.

• Created and maintained a comprehensive data management system for the Headstone and Marker Program, Presidential Memorial Certificate (PMC) Program, and the First Notice of Death (FNOD) Office, resulting in a 30% increase in efficiency. • Coordinated analysis of workload projections for all MPS offices, resulting in accurate forecasts and increased efficiency in headstone and marker replacement order fulfillment.• Created department goals that aligned MPS business plan with NCA strategic plan.• Collaborated with cross-functional teams to ensure accuracy of data management strategies for large amounts of data.

• Develop, and implement a comprehensive patient advocate program that complies with current regulatory and Veterans Healthcare Administration requirements, the needs of the Veterans Boston Healthcare System and current community standards to improve customer service, delivery of care, and customer services to Veterans. • Performed quantitative and qualitative analyses for all departmental data.• Coordinate complex problem solving and fact-finding for patient issues of an intricate nature that involve multiple clinical center variables.• Participate in a diverse array of advocacy responsibilities with a primary focus on healthcare systems, implementing process enhancements, overseeing performance, and redesigning systems. • Act as a liaison and representative for internal and external committees, work groups, and task force teams.

• Developed a multi-functional, mobile healthcare program to increase access and quality of care provided to the homeless community. Proficient in community/business outreach and case management.• Engage in a wide variety of patient advocacy and healthcare management responsibilities with emphasis on quality, budgeting, operations, human resources, and outreach. • Applied specialized principles and practices in healthcare management for consistent administration and program functions. • Designed comprehensive staff training modules to enhance corporate compliance across the organization. Lead recruitment and placement actions for the program.• Developed an annual program budget to strategically allocate resources in alignment with program goals and objectives. Oversee program expenditures and closely monitor the strategic operational plans to optimize funding and control costs throughout the fiscal year. • Facilitated the provision of comprehensive healthcare and community services to over 3,000 homeless patients within the initial three years of program operations, totaling over 10,000 encounters. • Spearhead program excellence by establishing a dedicated care team that served as frontline responders, delivering healthcare services to over 1,000 hurricane victims during the inaugural year of operation.