Kimberly Robinson Email and Phone Number

• Managed a cohort of new students and onboarded them into the college• Utilized online calendars and scheduling platforms• Worked within an enterprise Early Alert Platform (Starfish)• Maintained continuous connection with new student cohort through text and email• Developed resources (links, videos, other information items) to assist new students entering college for the first time• Worked with high school counselors to identify and connect with students interested in Napa Valley College

• Collaborated with NVC's Manager of Dual Enrollment to create a peer support program • Was named Lead Ambassador and assisted with training the other ambassadors• Assist students with enrollment, registration, troubleshooting, and any questions they have• Represent Napa Valley College during school events• Promote Napa Valley College Dual Enrollment classes/pathways specific to each high school site• Assist with a variety of office-related tasks and marketing efforts• Provide administrative support to the program coordinator • Recruit and onboard new ambassadors• Lead program meetings, assess progress, and provide feedback• Promoted to Student Services• Was called back to recruit new ambassadors and train and facilitate them on-site

• Assisted the Lab and Release of Medical Information Departments• Properly labeled sample(s) and transported to laboratory or Clinical Laboratory as required• Established and maintained courteous, cooperative relations with the public, patients, and other personnel• Performed computer and device maintenance or cleaning and troubleshooting as needed• Interviewed and networked with employees and students in careers of interest• Created and promoted a project that informed patients and employees on the resources available on Kp.org

• Responsible for scheduling installation appointments and providing reminders of upcoming appointments• Kept installers’ schedule organized and current• Logged installation details and forwarded information to contractor• Produce and mail postcards advertising the business• Answer incoming calls, monitor voicemails, and call customers