AeroLeads people directory · profile
Kimberly Smith Email & Phone Number
Director, Digital Customer Experience
at
National Grid
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Director, Digital Customer Experience
Location
Greater Boston, United States, United States
Company size
Who is Kimberly Smith? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Kimberly Smith is listed as Director, Digital Customer Experience at National Grid, a company with 270292 employees, based in Greater Boston, United States, United States. AeroLeads shows a matched LinkedIn profile for Kimberly Smith.
Kimberly Smith previously worked as Sr Director; Customer Experience Strategy & Operations at Dell Technologies and Director of Customer Service at Dell Technologies. Kimberly Smith holds Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General from University Of New Hampshire -- Peter T. Paul College Of Business And Economics.
Company email context
Email format at National Grid
This section adds company-level context without repeating Kimberly Smith's masked contact details.
National Grid
Review company-level records connected to Kimberly Smith before choosing the right outreach path.
Profile bio
About Kimberly Smith
Seasoned Customer Service and Experience Executive with 20+ years of CSAT impact at the intersection of Technology, Business and Process Optimization, Growth Enablement, and Human-Centric Service Design Strategy.Throughout my career, I have been repeatedly hand-selected by Senior Leadership to build and scale complex business and customer service transition objectives for high-growth environments. I strategize, influence and execute customer experience innovation in highly emotive, time-constrained, and escalation-prone omni-channel technology environments by creating pathways that make (self-) service delivery transparent, timely, rewarding, AI-driven, and cost effective. As a servant leader and mentor, I build trust quickly across all levels; inspiring diverse and globally dispersed teams, stakeholders, and suppliers to deliver their best work.
Current workplace
Kimberly Smith's current company
Company context helps verify the profile and gives searchers a useful next step.
National Grid
5 roles
Kimberly Smith work experience
A career timeline built from the work history available for this profile.
Sr Director; Customer Experience Strategy & Operations
CurrentSelected by the Service Organization's President to start a global Customer Experience & Transformation Function, build UX and CX teams from the ground up, and reduce key friction points in customer journeys through digitalization. In charge of qualitative and quantitative research, human experience design, mystery shopping, as well as proofing and.
Jun 2014 - Present
Director Of Customer Service
Leader of the global service organization responsible for B2B customers' remote dial-in support for micro code upgrades in high- end back-up storage solutions. Grew the team in best-cost locations in Salt Lake City, Cairo, Cork, and India from 75 to 350 globally.Cost Management & Automation: Spearheaded the transformation of Storage Solutions' from local.
Jul 2011 - Jun 2014
Regional Manager, Escalation Management
Leader of the B2B Backup Storage Escalation Management Team for JP Morgan Chase, Oppenheimer, EY Lilly and other high-profile clients. Responsible for all data centers across the Mid West for 'data unavailable' and 'data loss' incidents. Led a 24/7 team of eight Escalation Managers through issue resolution for 200 high profile escalations annually in.
Aug 2007 - May 2011
Client Services Director
Campagne Associates
Reported to the CEO. Led a platform support center, customer programming and training team of 20 to provide non- profit clients with software solutions across Donations, Event Management, and Constituent Management.
Dec 2003 - Jul 2006
Team & coworkers
Colleagues at National Grid
Other employees you can reach at delltechnologies.com. View company contacts for 270292 employees →
SN
Soujanya Neeli
Colleague at National GridBengaluru, Karnataka, India, India
View →
BN
Bruno Nizke
Colleague at National GridPorto Alegre, Rio Grande Do Sul, Brazil, Brazil
View →
SJ
Srinivasarao Jami
Colleague at National GridHyderabad, Telangana, India, India
View →
PG
Prelen Govender
Colleague at National GridCity Of Johannesburg, Gauteng, South Africa, South Africa
View →
GB
Gearoid Byrne
Colleague at National GridCamberley, England, United Kingdom, United Kingdom
View →
LX
Liu Xiaoqin
Colleague at National GridShanghai, China, China
View →
IM
Ihssane Maachou
Colleague at National GridTetouan Metropolitan Area, Morocco
View →
RA
Raghu Arigela
Colleague at National GridAndhra Pradesh, India, India
View →
QW
Qi Wang
Colleague at National GridYangpu District, Shanghai, China, China
View →
AP
Arun Peters
Colleague at National GridBengaluru, Karnataka, India, India
View →
Soujanya Neeli
Colleague at National GridBengaluru, Karnataka, India, India
View →
BN
Bruno Nizke
Colleague at National GridPorto Alegre, Rio Grande Do Sul, Brazil, Brazil
View →
SJ
Srinivasarao Jami
Colleague at National GridHyderabad, Telangana, India, India
View →
PG
Prelen Govender
Colleague at National GridCity Of Johannesburg, Gauteng, South Africa, South Africa
View →
GB
Gearoid Byrne
Colleague at National GridCamberley, England, United Kingdom, United Kingdom
View →
LX
Liu Xiaoqin
Colleague at National GridShanghai, China, China
View →
IM
Ihssane Maachou
Colleague at National GridTetouan Metropolitan Area, Morocco
View →
RA
Raghu Arigela
Colleague at National GridAndhra Pradesh, India, India
View →
QW
Qi Wang
Colleague at National GridYangpu District, Shanghai, China, China
View →
AP
Arun Peters
Colleague at National GridBengaluru, Karnataka, India, India
View →
2 education records
Kimberly Smith education
Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General
Master Of Business Administration (M.B.A.)
FAQ
Frequently asked questions about Kimberly Smith
Quick answers generated from the profile data available on this page.
What company does Kimberly Smith work for?
Kimberly Smith works for National Grid.
What is Kimberly Smith's role at National Grid?
Kimberly Smith is listed as Director, Digital Customer Experience at National Grid.
Where is Kimberly Smith based?
Kimberly Smith is based in Greater Boston, United States, United States while working with National Grid.
What companies has Kimberly Smith worked for?
Kimberly Smith has worked for National Grid, Dell Technologies, and Campagne Associates.
Who are Kimberly Smith's colleagues at National Grid?
Kimberly Smith's colleagues at National Grid include Soujanya Neeli, Bruno Nizke, Srinivasarao Jami, Prelen Govender, and Gearoid Byrne.
How can I contact Kimberly Smith?
You can use AeroLeads to view verified contact signals for Kimberly Smith at National Grid, including work email, phone, and LinkedIn data when available.
What schools did Kimberly Smith attend?
Kimberly Smith holds Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General from University Of New Hampshire -- Peter T. Paul College Of Business And Economics.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trialPeople with similar names
Check these profiles if this is not the Kimberly Smith you were looking for.
Kimberly Smith
3 email domains
Kimberly Smith
1 email domain
Kimberly Smith
1 email domain
Kimberly Smith
2 email domains
