Kimberly White Email & Phone Number

Naperville, Il

Responsible for providing customers with accurate answers to issues regarding products and servicesAct as liaison between customers and field sales associatesCommunicate with all departments within the Distribution Centers as well as field sales associatesPerform data entry for processing special orders, accessing previous orders, and researching any other inquiries requestedResponsible for researching credit and debit issues for customers and internal departmentsAssist customers with products not in stock by offering alternatives, contacting manufacturers for availability, delivery and pricing information

Oakbrook, Il

Facilitate and implement corporate training policy via group and one on one training sessions for 200 new hires a yearResponsible for all collateral materials involved in training, including inclusion of corporate updates and customized, market-specific informationActively encourage, motivate and monitor sales staff of 450 to achieve store specified financial goalsResponsible for ensuring cash flow procedures are enforced and correspond with register receiptsSupervise staff of nine person customer service team: responsible for employee recruitment, hiring and evaluationManage and resolve all consumer issues and questionsPromoted from Assistant Store Information Manager