Kimberly Sullivan Email & Phone Number

Designing visually appealing, user-centered website layouts and high-fidelity prototypes for college athletics programs using Figma, averaging one design per week while managing up to eight ongoing revisions and cross-functional projects.Collaborating with project managers, developers, and fellow designers to ensure a seamless user experience through effective and empathetic client communication, providing accurate information across departments, and aligning designs with client feature requests while maintaining a strong focus on user-centric and accessible design.Contributing to design initiatives that enhance client experiences, including creating documentation that guides designers through difficult client questions and improving our feature request form for clarity and usability, ultimately streamlining processes for our design team and making interactions more approachable for clients.

Developed and designed custom websites for clients, delivering comprehensive design services that encompassed branding, visual design, photo curation, content production, and copywritingCreated and marketed proprietary website templates, allowing clients to customize their online presence with user-friendly tutorials and checklists I developed, enhancing the overall user experience by allowing clients to own the website design process

Poughkeepsie, New York, United States

Conducted user surveys and competitive audits to successfully reposition Revel 32º as a premier wedding venue, reducing their reliance on hosting live events to attract potential businessDeveloped a comprehensive brand style guide that presents a softer, brighter, and more sophisticated aesthetic of the venue, specifically tailored to engaged couplesRedesigned the website for Revel 32º, integrating new brand elements, research insights, and professional photography to enhance user engagement and showcase previous wedding events effectivelyImplemented several digital organizational systems that offered solutions to photo storage and catering details

Rochester, New York Area

Managed all front of house operations including: - Greeting guests and introducing them to the spa - Scheduling appointments in person and over the phone - Coordinating the booking of large spa parties - Handling customer service issuesConsistently received increased responsibility that expanded to business and management operations including handling inventory and initiating new social media campaigns.Organized orientation for new front desk associates and service providers by getting them acquainted with the spa and the duties expected of their respective roles

Orlando, Florida Area

Dedicated myself to enhancing the guest experience while maintaining high standards of cleanliness and operational efficiency. Key responsibilities included:- Proactively engaging with guests to address their questions and concerns, ensuring a welcoming and friendly atmosphere- Maintaining cleanliness throughout my assigned areas, ensuring all areas were show-ready and conducive to guest enjoyment- Responding swiftly and calmly to emergency situations, demonstrating composure and a commitment to guest safety and overall guest experience- Collaborating with team members to ensure seamless park operations and continuously enhancing my knowledge of the Walt Disney Company and its parks.

Vestal, Ny

Handled a range of tasks related to monetary transactions including: - Operating a cash register - Handling cash and credit card transactions - Making change for customers - Issuing gift certificatesKept up-to-date on product knowledge in order to accurately and sincerely answer customer questions and offer the most relevant information based on their specified needs and interests Adhered to very specific health and safety standards by maintaining detailed records of food products in inventory and ensuring a clean and sanitized work space and showroom.

Remote

Utilized Facebook and Instagram in order to: - Gain information on prospective clients, their ideal travel destinations, and their price points - Present detailed sample itineraries to prospective clients that included flight prices and dates - Promote tours based out of a variety of European cities and advertise location-specific activitiesGenerated greater interest from clients by incorporating relevant personal travel experience into discussions in order to provide an informed and authentic perspective

Bachelor Of Arts (Ba), Anthropological Perspectives, 3.78

Eastern And Central European Studies

Participated in a semester long study abroad program through SUNY New Paltz. My ability to partake in personal and school-sponsored travel.

Anthropology

Participated in a semester long National Student Exchange program. Taking anthropology classes in a different school and region.