As Instructor, specialize in business management and IT programs with a focus on developing soft skills in addition to the specific technical skills. ► When instructing, stay mindful of the multiple learning styles by helping students identify their learning style so they can take advantage of that style.► Provide multiple methods of disseminating information: audio, visual, and kinesthetic formats. ► Focus training on the development of “soft skills” to create the mindset of the computer support specialist who will not only have the knowledge base to solve the technical problem but the people skills to communicate with a broad range of customers and users.► Pinpoint opportunities to help the students develop critical thinking skills to enable them to generate the innovative solutions. ► Inspire students to focus on an attitude of lifelong learning to build understanding that especially in a career like IT, the students need to continually renew skill sets and knowledge base.► Regularly evaluate student performance to assure student progression in the direction that will generate success in the class and completion of the degree.► Facilitation and curriculum design in-person, online and hybrid.As Faculty Team Leader, facilitate team meetings, charged with the administrative tasks for the specific program area as well as schedule classes for a particular program area.► Empowered teams with strategies to help them achieve their goals. ► Measured program success using a multitude of key performance indicators. ► Encouraged participation in entrepreneurial program activities. ► Manage “above-the-line” expenditures for specific program areas, including developing and monitoring budgets, approving expenses, and researching competitive pricing options. ► Collaborate with business leaders to ensure that curriculum is meeting business and industry needs. ► Brainstorm and design marketing initiatives to attract new students to specific programs.

As a consumer reviewer I was a full voting member, along with prominent scientists, at meetings to help determine how the $150 million appropriated by Congress for Fiscal Year 2020 will be spent on breast cancer research.

As a facilitator of The Branch and The Branch Academy encouraging the innovative and entrepreneurial spirit in high school and college students.► Facilitate development of strong communication, collaboration, critical thinking among teams.► Facilitate development of individual persistence, flexibility, resilience, focus and leadership. ► Facilitate brainstorming and design initiatives to achieve corporate goals.► Identify opportunities to implement human centered design and entrepreneurial skills enabling teams to generate innovative solutions. ► Collaborate with business leaders to ensure that corporate goals are met.

Provided second level technical support for three proprietary Public Safety Information System software packages that provided law enforcement officials access to the Secretary of State, Interstate Identification Index (III), and FBI database.► Conducted onsite training for law enforcement in either hands-on or simulated environment.► Performed quality assurance testing prior to the release of product upgrades to the client.► Conducted user testing on multiple platforms during the development and upgrade process► Wrote technical documentation for the software.

Coordinated and delivered administrative support for two Vice Presidents and an attorney for a privately owned, Registered Investment Advising firm, offering investment and wealth management services. ► Analyzed and evaluated investment proposals to determine the Return-on-Investment (ROI) in real estate, private equity, and venture capital for industries such as digital music, travel industries, recreation, and commercial real estate.

Provided administrative support for the Radio Frequency Group, a team comprised of Ph.D.-level engineers and technical experts working on the Advanced Photon Source.