Kimberly Bush, Ma Email and Phone Number

Recruit, screen, interview for non-exempt, professional level, and management level positionsand recommends placement of candidates for administrative/operational, professional, technical and managerial positions from both internal and external sources. Maintains effective working relationships with a diverse talent network, including placement agencies, colleges, technical schools, and job fairs. Extends offers to selected applicants and may arrange for relocation when necessary. Keeps informed of developments in such areas as wages and salaries, employee benefits, and general staffing practices. Works with recruiting team at on-site and off-site recruitment events including job fairs, college recruiting fairs, and trade shows.

Recruit hourly and salaried positions using job boards, social media, and job fairs. Assist in developing the general internship programs. Recruit college Interns, work with marketing to create brochures/pamphlets to hand out for recruiting fairs, order material to hand out to Universities. Interview; face to face and conduct phone screens. Schedule and manage onsite interviews, Conduct new hire background and reference checks. Facilitate orientation, company overview, benefits, collect employee background paperwork, assist with HR & Recruitment trainings. Prepare HR & Recruiting information/benefits packets, Assist with planning and preparation of recruiting events.

Responsible for order entry, processing, and follow up on purchase orders, provide information about products and services, to take orders or cancel accounts, or to obtain details of complaintsContract review, problem resolution, customer requestsResolve customers' service complaints, interactions and transactions, recording details of inquiriesWork in a fast-paced, high volume business environmentLogistics; Routing carriers, assisting in logistics management; arranging for warehouse space; coordinating with vendors, scheduling of various transportation initiatives

Utilize conflict management skills in resolving claim issues, Responsible for responding to complex customer calls from medical providers needing assistance to resolve customer inquiries which could include benefit and eligibility information, billing and high dollar payment issues. Process customer material requests, physician assignments, and authorization for treatment. Addressing provider concerns regarding explanation of benefits.

Administrative Duties, Setup and coordinate meetings, conferences, and maintain and distribute staff weekly schedules. Work one on one with News Reporter and News Editor, Update and add news in I-News, Add photo galleries to KSDK website, provided creative story ideas in editorial meetings. Went out on breaking news stories with reporters, help edit news stories and assist Intern Coordinator with special projects. Developed a work friendly relationship with employee reporters and other staff. Met deadlines and worked with production assistants running the news cameras.

Trained new employees for sales, preparation of staff manuals for new employees including policy and procedures. Keep training records and files up to date. Coordinated educated opportunities for employees to identify performance improvement. Recorded all staff’s training attendance and training course set up Emailed, faxed, mailed documents and noted orders on a daily basis, Interacted daily with customers using a proprietary system to answer analytical questions. Handled escalated calls, assisted Supervisor with strategic goal planning and objectivesCoordinated cross training for work teams in coaching, training, and development.