Senior account lead for brand relationships across 1 MD&D and 7 OTC brands for one corporate client with services grounded in search strategy and campaigns (SEM and SEO). Provided clients not only with stellar search service, but also uncompromising digital strategic support. Led the team with the highest client satisfaction scores for the corporate client in 2012 and mid-year 2013. Responsible for cross-functional organic growth as well as year-over-year increase in media spend for the OTC brands. Managed three junior team members’ day-to-day responsibilities and career development.

Served as digital account lead on multiple pharmaceutical brands, including one full-service client. Developed team and client strategy guides and recommendations. Continued to manage quality and deliverables for all brand projects with support of other account team members. Developed all brand documents including briefs and case studies for team use. Responsible for organic growth efforts that led to year-over-year increases in agency revenue with one brand and engagements with three additional brands with one corporate client.

Expanded Assistant Account Manager role to include management of all day-to-day internal and client communications; assisted on management of a large-scale web development effort including taxonomy, user experience, and design overhaul for a healthcare client. Managed monthly and annual reports as well as site-side and web-wide user surveys for performance and presented findings/recommendations to clients on a regular basis.

Managed day-to-day internal team communications and processes on two full-service digital marketing engagements with pharmaceutical brands. Organized and tracked med/legal process for over 25 projects, including implementation for three websites. Maintained brand documents and team member training process for brands.