Kimberly Haslam Email and Phone Number

Led cross-functional team working with UX/UI, Technical PMs, Development, Marketing, Instructional Design to design and implement ServiceNow Career JourneysLed cross-functional team that saved the organization $2.5M and improved process by 30% by switching vendors and streamlining processes for content creation

Leading a team of Graphic Designers, Video Producers, and eLearning Specialists focusing on developing new content for ServiceNow's industry verticals.

Converted ServiceNow's instructor-led courses to On-Demand focusing on ITSM Fundamentals, Field Service Management Fundamentals, and Project Portfolio Management. This included in-depth analysis of existing material, writing case studies/stories, chunking content, creating storyboards and building the final product utilizing Articulate, Screenflow, and Camtasia.

Senior eLearning Designer focusing on creating eLearning for ITBM applications by utilizing Screenflow, Articulate, and Adobe products.

Project Manager for LMS integration with Topyx to support a new learning environment for members and non members. Gathered business requirements and configured LMS Created interactive videos through tools like RAPT Media and HapyakDesigned social quizzes, interactive infographics and assessment Designed, conducted beta testing and implemented a member facing learning portal for AARP TEK through Square Space. www.aarptek.orgContent Managing AARP TEK Academy adding articles, blogs, videos, eLearning to site weekly.Work with SME to design eLearning courses through Inkling Habitat and webinar series through ON24 for AARP TEK Academy that include using tablets & smartphones, wearable technology, online safety, and social media. Coordinated and moderated ongoing webinar series

Responsible for the implementation of a new learning management system (Cornerstone CSOD) including, configuration of learning and performance modules, user testing, and training. Completed thorough training needs analysis for both managers, directors and senior leadership and designed training road map for each role. Trained employees and management staff on Performance Management, Ken Blanchard's Situation Leadership, Managing Employees Remotely, Managing Across Generations, and Performance Improvement. Evaluated staff "playbook" and designed role-specific training for various positions that included technical processes and soft skills such as conversation structure, screening applicants, and working with hiring leaders. Designed new employee eLearning orientation that included company history, values, and brand.

Designed functional specifications for the internal learning management system to provide a better member experience for eLearningDesigned a 3 year eLearning strategy for Enduring Materials in Urologic educationResearches current trends and technology in healthcare eLearning and designs appropriate courses based upon strategic plan and needGathered course evaluation data to develop enduring materials based on member’s educational needsResponsible for the developing and managing budgets Serves as staff liaison for internal committees and guides committees on current and future trends in eLearning

• Manages team of remote Instructional Designers with various projects and timelines• Provides coaching and training for Instructional Designers and Trainers• Administrator for learning management system which includes troubleshooting• Manages internal SharePoint training Site• Project Manager for corporate training initiatives • Conducts analysis for Laureate Universities and designs training plans• Manages development and delivery of 4 level certification program (# courses)• Conducts quality assurance reviews on for Instructor-led and Online trainings• Identifies ongoing training & learning needs analysis for employees• Consults with senior leadership to determine initiatives and timelines• Designed & implemented an evaluation database to manage employee skill levels• Evaluates trends in courses to determine effectiveness• Determines employee skills levels and makes recommendations on additional training• Designs and develops Instructor led training, online training, step by step manuals & job aids

Oversees group of Instructional DesignersUnderstands and implements ADDIE ModelConducts needs assessments and focus groups Develops on-line modules for learning using eCollege and Captivate Manages Sharepoint communication websiteCreates New Hire, Sales, Product and Technology TrainingsDelivers ‘Train the Trainer’ SessionsWrites communication for executives Implements new project initiatives

Created lesson plans and curriculumUpdated and maintained existing curriculum Trained new hires and sales teams on product, sales, and technologyEstablished relationships with SME’s to determine training needs Developed and formatted job aids

Recruiter for Ph.D. and Ed.D. In EducationMet and Exceeded quarterly goalsEstablished relationships with students to guarantee their successTraining and team mentor

Established recruitment areaGenerated own leadsPresented career workshops to High School Students Conducted interviews to prospective students Meet quarterly goals