The Director of Learning is responsible for leading a collaborative team of professionals whose primary service is to design, develop, and deploy best-in-class training solutions for employees and our Clients. This role helps drive the company’s strong learning culture, engages employees, and builds brave leaders. A key partner with other teams, this role improves effectiveness of current and future learning solutions. Keeping apprised of industry trends, with the goal of bringing innovative… Show more The Director of Learning is responsible for leading a collaborative team of professionals whose primary service is to design, develop, and deploy best-in-class training solutions for employees and our Clients. This role helps drive the company’s strong learning culture, engages employees, and builds brave leaders. A key partner with other teams, this role improves effectiveness of current and future learning solutions. Keeping apprised of industry trends, with the goal of bringing innovative, best in class solutions to Businessolver. This leadership role is a key member of the Transformation organization, collaborating with GOAT, AnswerBar, and Product to identify proactively where training and development is necessary to fill knowledge gaps and increase performance of Solvers across the company. Lastly, this role would be key in measuring learning outcomes by obtaining measurable results and benchmarks against KPIs. Essential Duties Include: •Driving effective learning programs from initiation through to rollout. Analyze, design, develop, implement, and evaluate learning programs to support goals and initiatives. •Develop collaborative relationships, functions as an expert in L&D, working with cross-functional teams to define business problems •Deliver courageous leadership training•Standardize, simplify, and improve effectiveness of learning. •Develops consistent approaches for needs assessment, content development, identifies tools for best-in-class solutions, tracks and maintains budgets, and benchmarks against KPIs. •Obtain measurable results to support the decision-making process regarding the effectiveness of learning courses and programs, using both qualitative and quantitative methods to demonstrate the value, manage, and improve offerings. •Ensure all curriculum is tracked and maintained in the LMS •Assist with the management of a portfolio of learning projects to ensure high-quality deliverables are produced with time and cost constraints. Show less

Leading a team of coaches who work to up-skill employees knowledge of systems and processes. Since leading this team, we have established a business coaching model, developed a learning plan template, and implemented a quick coach process for employees who need immediate assistance. Designed and currently leading a project to prepare multiple departments for annual enrollment season. Transformed team meetings using the principles of engagement I teach in Facilitation Excellence, a… Show more Leading a team of coaches who work to up-skill employees knowledge of systems and processes. Since leading this team, we have established a business coaching model, developed a learning plan template, and implemented a quick coach process for employees who need immediate assistance. Designed and currently leading a project to prepare multiple departments for annual enrollment season. Transformed team meetings using the principles of engagement I teach in Facilitation Excellence, a course I developed to level up facilitation and engagement throughout the organization. Redesigned an in-person 4 hour leadership course to a 100% online interactive program that spans 8 weeks. One hour each week leaders gather to learn key leadership practices. The program is designed with built-in accountability and engagement metrics. Action items for future leadership improvement extend the program from being an event to a new way of leading. The Connected Leader program is facilitated by myself and a VP in human resources. Great partnerships are what I strive for! Show less

2020 brought the opportunity to be on the very first Learning & Deployment team. With a focus on transforming the organization's learning efforts. I am helping lead a team of professionals into a world where learning sticks and we can prove it! Using the Baldrige framework of: Approach/ Deploy/ Learn/ Integrate, we are developing ways to rapidly respond to the ever changing learning needs of a tech organization. This is fun! Design, develop and implementing key learning programs for… Show more 2020 brought the opportunity to be on the very first Learning & Deployment team. With a focus on transforming the organization's learning efforts. I am helping lead a team of professionals into a world where learning sticks and we can prove it! Using the Baldrige framework of: Approach/ Deploy/ Learn/ Integrate, we are developing ways to rapidly respond to the ever changing learning needs of a tech organization. This is fun! Design, develop and implementing key learning programs for strategic initiatives in operations and customer service. Establishing key training metrics and implementing standard practices for measuring the return on investment for training initiatives.Certified in Reality Based Leadership in May 2019. 2020 we are taking this philosophy and melding with Businessolver values to create engaging lunch and learns. January we focus on PERFORM and how building a Performance Development Plan helps remove ambiguity among teams and departments. Bringing alignment to goals, roles and processes. Working to establish adult learning principles throughout the company by partnering with leaders to create training that engages people and changes behaviors. Utilizing info-graphics, visuals, flipped classrooms, podcasts, rapid development eLearning and other modalities to improve learning on all levels. Developed and delivered Facilitation Excellence program in January 2020 to integrate best practices for facilitators to make an impact and improve retention. Key concepts include: creating a safe environment to learn; flipping the classroom from being the sage on the stage, to the guide on the side; using the themes of inform, include and empower to all components of learning. Challenging the status quo of lecture based learning to engage learners and build in accountability and metrics in the future. Show less

Managed onboarding programs which included enrollment, facilitation, coaching and measuring results. Developed and maintained curricula for 25 different roles. Led a peer mentoring program. Trained and upskilled new coaches in multiple location across the globe. Traveled 50% of the time while in this role.• Coached over 580 new employees in multiple locations across the globe with less than 5% attrition rate after 18 months.• Trained and led 5 coaches with 0% attrition rate after 12… Show more Managed onboarding programs which included enrollment, facilitation, coaching and measuring results. Developed and maintained curricula for 25 different roles. Led a peer mentoring program. Trained and upskilled new coaches in multiple location across the globe. Traveled 50% of the time while in this role.• Coached over 580 new employees in multiple locations across the globe with less than 5% attrition rate after 18 months.• Trained and led 5 coaches with 0% attrition rate after 12 months.• Designed, developed, and implemented a peer mentoring program in US, Philippines, and India, saving over 1 million dollars in training operating expenses. Show less

Learning business partner who consulted on process improvement projects using the Lean Six Sigma method. Project managed strategic learning initiatives from inception to completion under intense time constraints. Communication strategy, building business relationships and promoting a learning culture were key duties in this role.• Successfully implemented new methodology to over 600 implementation employees in less than 8 months.• Designed, developed and implemented new onboarding… Show more Learning business partner who consulted on process improvement projects using the Lean Six Sigma method. Project managed strategic learning initiatives from inception to completion under intense time constraints. Communication strategy, building business relationships and promoting a learning culture were key duties in this role.• Successfully implemented new methodology to over 600 implementation employees in less than 8 months.• Designed, developed and implemented new onboarding practices that saved over 2 million dollars due by reducing time needed to complete tasks. Show less

Contract designer for Wells Fargo Financial. Designed and developed a blended learning approach in a web-based system, Learning 2.0. Delivered learning materials on a tight schedule working with experts and management to ensure accurate, effective content: utilized project management skills and Microsoft Project.• Used consulting skills and technology experience to help complete the project two weeks ahead of schedule.

Analyzed, designed, developed, implemented and evaluated soft skills and technical skills courses. Lead designer on call center training redesign project, imbedding customer service in technical training, conducted level 3 evaluations and utilized accelerating learning through eLearning courses.• Developed Customer Service Training which increased overall NPS score by 24 points. • Re-designed onboarding program for insurance specialists which decreased turnover by 25%.

Facilitated classes ranging from 5 to 100 participants, as well as on-line meetings and classes using WebEx. Managed multiple projects while conducting class 50% of the time. Trained and skilled in Information mapping documents. International travel was 20% of the time spent.• Collaborated with global team who transferred annuity processing to India and saved over 10 million in labor costs.