Kim Dowling Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Adelaide

With a program of $8 million, I lead a team of staff responsible for the implementation of advanced machine learning and intelligent automation capabilities for the agency, to be consumed by Services Australia and shared services partners as part of efforts to automate and streamline business processing activities.Responsible for:• Overseeing program design, governance arrangements and operational integration ensuring program deliverables and milestones are met on time and within budget • Identifying, assessing and managing program risks, issues and benefits, including developing treatment strategies• Planning, managing and monitoring financial budgets and overseeing the management of contracts, procurement, resources and expenditure• Providing high level strategic advice and feedback to C-level stakeholders and the agency's executive ensuring program deliverables are fit for purpose and meet client needs • Developing staff capability through coaching, mentoring and succession planning.Technologies / Frameworks / Platforms: Apache Hadoop, Openshift / Openstack, MS Azure, AWS, Qlik, Tableau, SAP HANA, Database Management Systems, ETL and integration technologies.

Regular periods of acting as National Manager for branches in Business and Technical domains within Services Australia. Management of 120+ staff in each branch.Responsible for:• Leading the development and implementation of whole of government digital platforms and services to support a range of programs• Providing leadership in the development and implementation of underlying core capability, tools, standards and processes to support the government and the agency’s technology transformation journey• Negotiating with policy owners to prioritise development and maintenance work.• Delivering programs and projects on budget and on schedule and in a manner that achieves the outcomes they were designed to deliver, and being accountable for those outcomes• Building and maintaining effective relationships with internal and external C-level stakeholders• Providing quality leadership and fostering a workplace culture that promotes innovation, collaboration and professional development. • Enabling and motivating staff to achieve high performance by, creating a shared vision and sense of the agency’s purpose, and empowering staff to engage with risk• Providing high quality policy advice to government and implementing government programs

ICT Project Manager working to deliver large ICT projects using PMBOK principles and project management methodologies including Agile, SCRUM, SAFE, Prince2 and ASAP.Achievements include being chosen to lead and manage a $9.5 million project in a new role as a Delivery Manager / Scrum Master embedded in a large multi-disciplinary agile team. During this period I was also seconded to Canberra to work as part of a command centre established as part of the expanded compliance activity of the department, and subsequently appointed to manage a $15 million ICT program of work due to proven discipline and experience in project delivery across the software development lifecycle.Responsibilities included leading multi-disciplinary teams in agile ceremonies and showcases, developing, managing and implementing project plans and schedules; internal and external stakeholder management; identifying, assessing, and monitoring project risks, issues, ensuring project deliverables and milestones were met on time and within budget; project and board reporting; undertaking budget management and monitoring expenditure; leading and managing staff performance, attendance and health and wellbeing; and developing staff capability through coaching, mentoring and succession planning.Technologies / Frameworks: Angular, SAP CRM, IBM Case Manager, OpenText, SAP HANA, M204, SAP PSCD, SAP ERP, Database Management Systems and integration technologies

Adelaide, Australia

Senior ICT Project Coordinator working to deliver large ICT projects using PMBOK principles and project management methodologies including Agile, SCRUM, Prince2 and ASAP. Achievements including being chosen to assist with a $12 million project as a Project Coordinator, assisting with the project delivery of a large body of work involving online, outbound correspondence and compliance components. During this period I was also chosen to assist with Divisional Program Management Office due to proven experience in project delivery roles – scheduling, demand and supply, stakeholder engagement and management.Responsibilities included facilitation of workshops and joint analysis / design sessions; engagement, scheduling and coordination of ICT delivery teams; management of impacted stakeholders; identification and management of risks and issues; and executive reporting.Technologies / Frameworks: SAP WCEM, Angular, SAP CRM, OpenText, SAP HANA, M204, Database Management Systems and integration technologies.

Adelaide, Australia

Responsibilities included assisting lead Project Managers with the documentation and delivery of multiple, concurrent projects using project management methodologies including Prince2 and ASAP; engagement and management of Business and ICT stakeholders; coordination of delivery teams; amd development of communication and training products to support organisational change processes.

Adelaide, Australia

Worked as part of virtual ICT Infrastructure Service Desk as primary incident resolution support for internal ICT teams. Responsibilities included research, identification, documentation and escalation of issues in accordance with ITIL practices; maintenance of individual work according to key performance indicators; and training of new staff.

Adelaide, South Australia, Australia

Customer Service Advisor | Noarlunga and Torrensville Service Centres, Jobseeker Claims Network