Kim Folse Email & Phone Number

Dallas/Fort Worth Area

Create, edit, revise and maintain deliverables.Develop and design deliverable templates for various types of security assessments.Develop style guides, standards and formatting consistencies on various types of deliverables using the AP style guide, building blocks, macros and quick parts.Ensure consistency for all deliverables including writing style, formatting, graphic design and layout.Create online help.Create instructional videos.Deliver training to various internal groups on how to use the templates as well as general business writing tips and tricks.

Create, administer, and maintain blended training courses in the Learning Management System (LMS).Ensure Shared Content Objects are SCORM compliant.Post and update course materials as necessary.Design and develop simulations and graphics as necessary.Apply instructional design principles to develop learning solutions using various delivery formats including eLearning, instructor-led, virtual instructor-led and blended learning.Conduct needs analysis with stakeholders and SME’s on the design and development of new training programs.Ensure training materials are clear, concise, consistent, instructionally sound, and will deliver against the learning/skill building objectives.Create, edit, revise and maintain learning and communication materials (e.g. training manuals, job aids, PowerPoint presentations, proposals, SOW’s, and marketing materials).Develop and design templates for style and format.Ensure consistency for all deliverables including writing style, formatting, graphic design and layout.Manage multiple projects simultaneously, ensuring high quality design, regular reviews with clients (i.e., from proof of concept through delivery) and SME’s.Plan, schedule, gather resources, set up, deliver, and evaluate various programs.

Led a team of SME’s in the conversion of hundreds of existing instructor-led training courses to SCORM compliant web-based training courses.Managed the development of four web-based training projects equivalent to 200 lessons.Conducted gap analysis, assessed training needs and recommended training solutions for eight projects.Designed and developed over 100 instructor-led, web-based and blended training courses.Conducted end-user acceptance testing for 300+ web-based training courses on the LSO.Published 300+ web-based training courses to the LMS.Developed over 70 performance support tools as needed to aid users in performing relevant job tasks.Uploaded and maintained 5000+ performance support tools to the training portal.

Established customer relationships and originated loans using DU, LP, and Calyx Point systems.Troubleshoot problems and check for eligibility according to Fannie Mae guidelines.Conducted and delivered training and coaching to all new lending officers and processors.Developed various marketing materials, proposals, and policy and procedure manuals.Serviced mortgage loans for an existing portfolio of approximately 600 clients.Posted monthly mortgage payments and escrow accounts using FICS.Recorded interest accruals, debt service payments and escrow account activity for assigned loans and reconciled to supporting schedules using QuickBooks.Processed month-end and year-end closing.Provided customer service.

Defined project scope to determine timeline and resources needed.Conducted training assessments and delivered recommended training solutions.Conducted job task analysis by interviewing top level management as well as subject matter experts for content validation.Designed, developed and delivered leader-led training.Developed web-based courses incorporating animations, mouseovers and other interactive elements using FrontPage, Dreamweaver and Photoshop.Developed online help using RoboHelp and RoboHTML.Conducted Alpha and Beta testing for proprietary systems.Developed participant guides, instructor guides and quick reference guides.Delivered Train-the-Trainer courses and provided coaching sessions.

Ba, Majored In Advertising, Minored In Marketing

Activities and Societies: Alpha Chi OmegaSchool of Communication

High School Diploma