Kim Goldsmith Email & Phone Number

Remote

Manages projects involving teams across the organization. Leads the company in current implementations of Smartsheets for multiple divisions.

Remote

Supports PMO in Product Team meetings. Handles multiple projects to completion. Creates and manages new Smartsheets and existing Excel spreadsheet import and integration. Assisting in creating and managing the New Product Launch. Works independently with minimal supervision in a work environment of multiple and conflicting priorities.

Eugene, Oregon, United States

Serves as key contact person and coordinator for assigned publication(s), and/or performs a variety of writing and/or editorial duties. Plans, designs, writes text, edits and/or produces publications. Performs project coordination, in collaboration with Principal and Authors, managing to a prescribed budget. Works independently with minimal supervision in a work environment of multiple and conflicting priorities.

Sacramento, Ca/Baltimore, Md

Perform customer support/help-desk functions for existing clients; Receive and service customer trouble tickets, via email, for various client mobile game APPs, regarding missing files and application elements; Discern between high-end and basic support users, providing appropriate support as required; Quickly identify problems and provide a solution with minimal downtime; Determine need and escalate tickets for advanced support; Provide application updates, when necessary; and Maintain accurate and current records of customer support and help-desk activity. Accomplishments included:- Identified the need and developed the Help Support “Client Question and Answer” ticket resolution database for the department, distributed to the team and maintained for the entire remote department, enhancing the quality of all ticket resolution, and significantly increasing the resolution time for first level application support.- Worked closely with manager to keep department lead up to date on issues and trends for the teams and client base, assisting with project management and became the trainer for Help Support.- Project Assignment: Newly installed tech support trouble ticket software, assisting client company and their end user clients to integrate to client specifications for transfer, including issues with export, new users and data compilation.

Sacramento, California Area

Promoted to Traffic Manager in 2007 and delivered positive results managing advertising traffic for a busy Northern California ABC Affiliate; Met intense daily challenges within a fast-paced, demanding, and deadline-driven business office; Cultivate and maintain positive relationships with News10’s Sales Management team, Account Executives, cross-functional internal staff, Advertisers, Buyers, and other key client decision-makers and serve as the primary point-of-contact on complex traffic department issues; resolve traffic problems, and accommodate special advertising requirements. Additional responsibilities included:- Serve as a subject matter expert with WideOrbit traffic management software and trusted to train and coach traffic, sales, and business office staff in the proper use of WideOrbit software. Also, create and maintain News10’s Weather Channel (10.2) commercial log using WideOrbit.- Evaluate sold and scheduled inventory, adjust commercial placement with schedules, and plan, organize, schedule, and accurately input all commercials. Resolve issues relating to late or missing advertising and quickly clear orders, place rejects, and update program formats.- Maintain compliance with FCC regulations and ensure political spots are broadcast within the law. Maintain well organized and easy to read traffic department reports and documentation.