Kim Kenneth Cabrera Email & Phone Number

Las Vegas, Nv

Las Vegas, Nevada, United States

Henderson, Nevada, United States

- Provided technical support to WestCare staff via phone, email, and in-person.- Provided basic hardware, software, and network troubleshooting.- Helped in monitoring the network by watching out for network outages or anomalies.- Coordinated with appropriate internal and external 3rd parties to enact IT solutions.- Assisted other personnel from other departments as an IT resource.- Managed provisioning and de-provisioning user accounts via Active Directory- Helped the WestCare IT Security Team in cleaning out computers that were infected with malware.- Collaborated with other IT team members to solve complex issues and escalates it when needed.

Mount Prospect, Illinois, United States

- Performed Level 1 and Level 2 help desk support- Accepted and documented authorized calls; authenticated caller or event- Provided basic hardware and software troubleshooting by utilizing knowledge base documents.- Created customer support tickets and ensured it was resolved to user expectations.- Collaborated with team members and leaders when solving tough problems.- Contributed new findings and solution to the knowledge base by working with the knowledge base team.

Continuing Education, Cybersecurity Certificate Program

Bachelor Of Science - Bs, Computer Information Systems, 3.47

Associate'S Degree, Network Systems Administration, 3.6