Kim Mann Email & Phone Number

Respond to incidents through Azure Sentinel and Microsoft Defender XDR

Phoenix, Arizona, United States

Troubleshoot and repair common PC issues for multiple client companies and their end users while meeting SLAs. Onboard and offboard users through Active Directory and Microsoft O365, setup new user PCs for to meet start date requirements. React to malicious account access to block and secure accounts and assist users with reconfiguring access. Utilize.

Phoenix, Arizona, United States

Triage incoming tickets and resolve if possible, otherwise raise ticket to applicable engineerWork with ConnectWise, AutoTask, IT Glue, and DattoRMM to maintain and work with client ticketsWork with Microsoft 365/Office, Active Directory, and client specific software

Phoenix, Arizona Area

I perform customer service duties as the main point of contact for the clients at our center. I maintain a professional standard for our clients through answering phones, greeting customers, solving booking and billing problems, and performing IT set-up.

Princeton, NJ

I taught Maya, Unity 3D, and Photoshop students so they could build complete models and mobile games. I also performed troubleshooting and testing on student games for code and visual anomalies. I designed tutorials and class work-flows as well as organized activities for students outside of class, both independently and with other instructors.

Phoenix, Arizona Area

I performed functionality and standard adherence tests on “WWE ‘13” for Playstation 3 and Xbox 360 using DevTrack. I coordinated with fellow testers on complex problems. I also installed builds and testing software onto gaming consoles and PCs.

Tempe, Arizona

I informed customers about the latest in photography software and technology and helped them make informed decisions about their purchase. I also utilized a point of sale system to store customer records and process purchases.

Princeton, NJ

I worked as an instructor teaching Maya and Photoshop & photography to children ages 10-18. I created tutorials and class activities and worked with the other instructors to organize activities outside of class time.

I create hand painted textures for props, enemies, and NPC's for the game TradeSecret.

I answer questions and help guide students interested in the school as they apply and eventually become students. I do this through student chats, emails, phone calls, and in-person school tours.

I was a 2D artist for a Department of Defense security game called "Social Miner". I created mostly logos and vector works.

Clovis, CA

I worked as an intern repairing student's laptops. I re-imaged, swapped hardware, and provided customer service.

3D Art And Animation

I studied 3D art and animation, as well as traditional art. I graduated with a Bachelor of Arts.

Bachelor Of Arts (Ba), Game Design, Networking

CART is a tech campus that caters to high school students to prepare them to work with technology in the real world. In my junior I took.