Director Of Strategy And Planning
Greater Minneapolis-St. Paul Area
Managed client relationships and strategy for several key agency accounts, responsible for account management, customer and market research, customer segmentation, product positioning, marketing plan development and collaboration with analytics team to analyze results and enhance ROI.• Created integrated customer engagement plans for over 25 of the agency’s clients, including Chase, Caterpillar, Medtronic, Procter & Gamble, Toyota, UnitedHealthcare and Verizon. • Consistently demonstrated ability to jump in and learn new industries, technologies and roles in a short time period to support client needs and organizational changes. • Led development of a multi-media campaign to drive lead generation for new healthcare insurance product resulting in response rates up to 36% and multiple industry and company awards.• Initiated thought-leadership communication for marketing agency to keep account teams and clients updated on marketing trends and innovation. • Planned and executed successful direct mail, email, event, social media and web campaigns.