Kim Rectenwald Email & Phone Number

Mount Holly, NC, US

Huntersville, North Carolina, United States

Charlotte, North Carolina, United States

Leading a team of six training professionals in the airport customer care training department. Responsible for recruitment, onboarding, development and fostering new team members and transferees. Plans training alerts, tracks regulatory compliance, serves on safety committee.

Charlotte, North Carolina, United States

As a Customer Service Manager, I create an environment where team members feel supported and customers feel valued.

DFW

Selected by Managing Director to act as coordinator for large-scale customer service project 60K+ airline employees through 2018. Mangage details and participate in team meetings with stakeholders and strategy development team, Root, Inc. Recruit, select, train and manage pool of front line facilitators on TDY.

Develop, design and deliver a variety of customer focused curriculums including management development

Dallas-Fort Worth Metroplex

Dallas/Ft Worth, TX

With a relocation to AA's headquarters in Dallas/Ft Worth, I am currently working as a Learning Strategy Specialist focusing on the customer experience and leadership development for the airline's front line personnel. I am one of two specialists overseeing the training and development of 145 in-house facilitators for a system wide customer service program.

Multiple Domestic And International Locations

Coach and develop frontline customer service agents as temporary training facilitators in a high profile computer migration for merger project – PSSMaintain highest level of engagement with team including regular communications, site visits and collaboration on training materialsSchedule and manage training calendars for trainers in multiple locations over.

Charlotte, North Carolina Area

Develop and deliver multiple curriculums and customer service programs to all levels of airline employees.

• Design and delivery of multi- day customer service curriculum for new domestic and international employees
• Provide consistent, energetic and positive image while incorporating corporate policies and procedures as well as technical applications
• Manage multiple detailed projects in a fast-paced environment with a high degree of accuracy and diplomacy
• Participate in curriculum design for a multi-phased rollout of new reservations system.
• Facilitate DOT and FAA programs
• Selected by Director of Airport Services to participate in the development and delivery of material for leadership courses for airport managers

Bachelors, Journalism/Communication

Activities and Societies: Alpha Gamma Delta

Bachelor Of Arts (Ba), Communication, Journalism, And Related Programs

Education record