Rick King Email & Phone Number

* Maintaining the technical relationship with our customers.* Being an advocate for prospects and customers with the InfluxData Engineering, Product and Support Teams.* Educating prospects and customers about InfluxData products and how they can be leveraged.* Partner with customers to achieve their desired goals by illustrating best practices* Authored content for blogs, and technical documents.* Develop solutions using SQL, Python, and Golang for our SaaS product* Knowledge of Docker, Kubernetes, Mysql.* Participated in on-call rotation.

* Provided technical assistance to customers via both phone and e-mail using the Zimbra Collaboration Suite. * Worked with senior developers to resolve product-related issues, including debugging and bug submission. * Provided onsite classroom instruction for the Zimbra Collaboration Suite to System Administrators.* Participated in on-call rotation. * Knowledge of Ubuntu, OpenSuSE, and RedHat server operating systems were required to help customers troubleshoot their issues with the Zimbra Collaboration Suite. * Knowledge and experience with protocols such as: TCP/IP, LDAP, HTTP, SMTP, IMAP, POP and SOAP are required. * Strong troubleshooting skills, and highly organized. * Working knowledge on using github* This position required strong background working with Linux.

* Supported and maintained 3000+ client workstations * Technical resource for the research and development support team* Supported a complex UNIX/Linux/Windows computing environment * Provided backup/restore services for clients and servers * Generated daily, weekly, and monthly reports on client and server status * Supported and maintained E-mail infrastructure for multiple sites around the world

Master Of Arts, Maol

Bachelor Of Science, Management & Business Information Systems

Associate, Computer & Network Technology