Kiran Kumar Email & Phone Number

Mohali District, India

Sahibzada Ajit Singh Nagar, Punjab, India

Mohali, Punjab, India

Noida

Chandigarh, India

Chandigarh Area, India

> Proficient with ViewPoint, LAW Pre-discovery, Relativity and other Microsoft tools> Worked closely and effectively with all levels of management to satisfy project\ productivity requirements.> Proactive initiative to ensure consistent quality and continuous improvement, sending reports and update on work progress to Project manages on daily basis.> Ensured that the team was updated on all the new decisions / guidelines related to projects> Conducting weekly calls with clients to get their feedback on the services provided and getting their suggestions to improvise the work flow process> Tracking the work performance on monthly basis by evaluating the Key Performance Indicators (KPI) based upon the client feedbacks and internal quality control system> Responsible for process improvement and team development for efficient performance of the team> Responsible for implementing better systems and processes.> Identify additional client needs and opportunities for new businessTRAINING: > Responsible for the training for the new joining> Responsible for training the team on all new projects guidelines provided by the Client> Responsible to manage the all training documents and other process supportive documents

Mohali, Punjab

> Worked as Shift Lead in ESI (e-discovery process) on GUI Console and LAW Pre-discovery. Daily communication with the client via chat and emails.> Proactive initiative to ensure consistent quality and continuous improvement, sending reports and update on work progress to Project manages on daily basis.> Handled team of 7 resources and single point of client contact.> Manage shift roster, leaves and other administrative task for the team.> Provide client with first line of support for trouble-shooting and questions.> Ensured that the team was updated on all the new decisions / guidelines related to projects.> Responsible for implementing better systems and processes.> Tracking the work performance on monthly basis by evaluating the Key Performance Indicators (KPI) based upon the client feedbacks and internal quality control systemTRAINING: > Responsible for the training for the new joining> Responsible for training the team on all new projects guidelines provided by the Client> Responsible to manage the all training documents and other process supportive documents

Chandigarh Area, India

> Worked closely and effectively with all levels of management to satisfy project/productivity requirements. > Worked with Project Manager to analyse different data types (native files, e-mails, scanned documents, loose e-files) and loaded data to Console GUI > Exceptional analytical thinking, problem-resolving and communication skills. > Proactive initiative to ensure consistent quality and continuous improvement.> Strong sense of accountability, taking ownership over projects and responsibilities, and resolving issues pro-actively. > Ability to work concurrently on a variety of projects and flexibility in shifting focus.

Chandigarh Area, India

> Legal Coding / Document Management> Logical document utilization> QC/QA of the biblographic coding and ensured that the team was updated on all the new decisions / guidelines related to projects.> Responsible for consistent and superior quality work of the production floor.