Serve as Engineering Manager for core teams of the Conversational Customer Data Platform (CDP)Main Product Features: • Management of clients’ audience through portals and APIs, including customer profiles, events database, segmentation, and search • Integration with other SaaS products (chatbots, engagement platform, contact center) and 3rd party systems • Security, performance, and reliabilityKey Responsibilities: • Led distributed teams of 16 engineers to evolve and grow the product • Organized and monitored daily remote work for 3 teams within the CDP • Collaborated closely with Product Managers to plan resources and define strategies • Coordinated with fellow Engineering Managers and Principal Engineers on company projects and initiatives • Monitored team performance, created career development paths, and held monthly 1-on-1s • Fostered employee engagement, a culture of constructive feedback and a positive and collaborative work environment • Organizing scrum and LeSS ceremonies • Pro-actively managing conflicts • Improving support procedures and establishing processes • Recruitment and retention strategies • Encouraging culture of ownership through proper delegation of tasks and responsibilities

Building SaaS Customer Data Platform