Nick Kiser Email & Phone Number

Forest Lake, MN, US

• Spearheading the introduction of Agile and Scrum methodologies to business leaders, fostering better collaboration between analysts and engineers and enhancing product planning and delivery during sprint cycles.
• Coaching and advising teams, product owners, and leaders on complex product roadmaps, improving delivery speed and reducing project scope deviations across diverse teams and global locations.
• Developing and implementing product strategies, roadmaps, and backlogs; leading to impactful user experiences and ensuring the strategic execution of business initiatives.
• Working closely with cross-functional teams to enhance user experiences and engagement, reducing turnover from business directives to engineering implementation and increasing project success rates.
• Conducting thorough data analysis on new product initiatives, evaluating their value, usability

Remote

• Managed, trained, and led a team of 10, ensuring infrastructure, security, and legal compliance requirements were addressed in new software applications, reducing issues by 90%.
• Provided technical and operational expertise, improving first call resolution Key Performance Indicators (KPIs) from 65% to 89% through effective policies and procedures.
• Partnered with management to identify and resolve impediments and risks, developing and implementing strategies, action plans, and growth opportunities for continuous improvement.
• Deployed change management practices across multiple business units within the Market to Cash (MTC) portfolio, reducing costs by 30% and increasing customer satisfaction by 15%.
• Identified and implemented technological updates, ensuring infrastructure, security, and legal compliance aligned with annual IT Continuity Planning, maintaining optimal performance during disasters.
• Assisted in IT continuity planning and testing, improving response time of applicable teams and reducing outage costs for consumers and vendors.

• Implemented Power BI automation to collect and display monthly security KPI metrics for executive review and managed the completion of the DDI solution migration globally.
• Led the introduction of Agile and Scrum methodologies to the IT Security groups while serving as Scrum Master to the Privileged Access Management, Network, and Data Security teams.
• Assessed the Agile Scrum maturity of the team, coached the team to higher levels of maturity at a sustainable, comfortable pace to get the most out of self-organization, and filled the intentional gaps left in Agile.
• Served as Scrum Master of business and product development teams conducting in-market research and testing as part of various business and product development efforts, using collected research in new markets.
• Monitored scrum processes and meetings in a fast-paced, cross-matrixed environment to increase team efficiency and motivation while ensuring the definition of done was followed, managed sprints, and was a champion for.
• Advocated for the use of Agile Scrum practices, processes, ceremonies, values, and roles, including communicating with local or remote team members, collaborating teams, leadership, and stakeholders about pivots.

• Guided IT projects through IT screening processes to ensure infrastructure, security, and legal compliance requirements were met and conducted annual updates to applications with assigned portfolios such as Order to.
• Led crisis calls for critical applications including engaging application support teams, vendors, location specific leadership and sending Service Management crisis update communications. Coordinated post-audit reviews.

• Assessed and resolved domestic and world-wide data network or VoIP issues, worked closely with 3M third party vendors to troubleshoot, resolve, and restore network connectivity.
• Removed impediments by finding the right personnel for the team, trained and coached new team members, and built a trusting, safe environment where problems could be raised without fear of blame, judgment, or.
• Managed staff, including hiring, and coached the team on values to achieve the desired mindset while supporting over 150 internal applications.

• Ensured work was completed without coercion, assigned the work through assisting with internal/external communication, improving transparency, radiating information, and facilitating discussion, decision making, and.
• Trained with senior management to reset client passwords, build NPSA accounts, and trouble shoot and restore access issues on a Global scale.

Bachelor Of Arts - Ba, Communication, General

Associate Of Arts - Aa